topic Re: Cancelling subscription... in iOS (iPhone, iPad)

Cancelling subscription...

nataliep87 — Thu, 25 Dec 2014 16:54:58 GMT

I signed up for Spotify premium yesterday before realising that it was more expensive to upgrade in-app. I want to make sure I cancel my subscription before paying £12.99 AGAIN but there doesn't seem to be any way to stop it?

When I try and report a problem via iTunes the link doesn't work. I have emailed but not heard back... When I log in here and try to update my details it takes me back to the same page so I am going round in circles.

It is driving me mad! It tells you to stop the subscription but there is no way of doing it.

I would really rather have a refund as I haven't been using the service whilst trying to sort this out anyway...

Re: Cancelling subscription...

MattSuda — Thu, 25 Dec 2014 18:57:20 GMT

To cancel your subscription, you need to cancel it from iTunes. You subscription is being handled by Apple.

Information on how to do this in iTunes can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

If you have trouble you need to contact Apple.

Re: Cancelling subscription...

nataliep87 — Thu, 25 Dec 2014 19:39:08 GMT

Thanks! I have at least managed to switch off the auto renewal now.