topic Re: Syncing problems in iOS (iPhone, iPad)

Syncing problems

Joontet — Fri, 26 Dec 2014 02:49:59 GMT

I just bought a new iPhone 64 GB after i sold my 16 GB.

So now i have to sync my offline playlist again. But the syncing stops every 2 minutes and i have to restart my spotify app to get it going again.

Does anyone have the same issue and know how to fix it? It really sucks that i have to sit and watch spotify sync 3000 songs....

Re: Syncing problems

Merik — Fri, 26 Dec 2014 03:57:22 GMT

Hey there @Joontet, welcome to the community!

Are you syncing over WiFi or cellular?

Re: Syncing problems

MattSuda — Fri, 26 Dec 2014 07:41:07 GMT

To sync, the Spotify app needs to stay open, otherwise after 5-10 minutes it will stop syncing in the background. This is due to Apple's background activity restrictions.

The best way is to go into the iPhone settings:

Settings --> General --> Auto Lock -- Set it to "NEVER"

Now leave the app open on your iPhone and let it sit on a table to sync

For me 1,300 song (extreme quality settings) takes about 4-5 hours to sync with leaving the phone open to the app.

It will probably take you even longer to sync because you have more songs. You might have to just leave your phone open to the app so it can sync overnight.

When you are done, make sure to turn "Auto Lock" back to your preferred setting.