topic Re: Search function does not work on iPad and iphone in iOS (iPhone, iPad)

Search function does not work on iPad and iphone

Gregorius83 — Thu, 01 Jan 2015 17:19:12 GMT

The search function does not work on my iphone 5 and iPad Air.
I have the latest version on my devices, so I have tried to remove the app and indstalling it again.
I have tried to log out and in again. I have turned off my devices and turned the back on - but NOTHING works.
Please help!!!

Re: Search function does not work on iPad and iphone

carlopits — Thu, 01 Jan 2015 18:38:35 GMT

I Have the exact same problem with my Iphone 6 plus.

Search function is tottaly flawed.

You have to do something guys

Thanks and happy new year !

Re: Search function does not work on iPad and iphone

SteveNewbery — Thu, 01 Jan 2015 18:40:10 GMT

Same here, every time I search I get "An error occurred please try again" on my iPhone 6, iPad Air and also iPhone 5s - all have version 2.2.0.2464. If I force quit the app (ie press home button twice then swipe Spotify up), then reopen it I get the search results.

Tried all sorts of things I've seen mentioned here in other posts, but nothing works. Not sure if it's connected, but it's been happening since I started to use Spotify Connect earlier today.

Search works ok on my iMac by the way, so presumably it's not an issue with my premium account.

Re: Search function does not work on iPad and iphone

Gregorius83 — Thu, 01 Jan 2015 18:56:07 GMT

I get the same "error message" as you. I have a MacBook Air as well and do not have any problems there either.

Re: Search function does not work on iPad and iphone

carlopits — Thu, 01 Jan 2015 18:47:31 GMT

I envy you with this "massage" thing ^^

Just joking, hope that issue will be solved soon, this is really annoying

Re: Search function does not work on iPad and iphone

Gregorius83 — Thu, 01 Jan 2015 18:50:32 GMT

Haha, stupid auto correct on my iphone 😉 English is not my first language 🙂

But yes, let's hope they are able to help SOON!

Unable to search

Carmenruizchena — Thu, 01 Jan 2015 13:11:22 GMT

Hello everybody.

I can't do any search with my user account. If I use another account on my iPhone or iPad, I can search wat I want, but with my user I receive the message: An error ocurred. Try again.

anybody can help me?

Thank you
Regards.

Re: Search function does not work on iPad and iphone

Gregorius83 — Thu, 01 Jan 2015 18:55:23 GMT

I just tried the trick with force closing the app and then checking the search results - I get them that way, too.

But not good enough in the long run, hope they will fix the problem soon.

Re: Search function does not work on iPad and iphone

MattSuda — Fri, 02 Jan 2015 01:12:32 GMT

Hey guys!

Thanks for reporting the problem here.

I have alerted the support team at Spotify about this.

We'll continue to monitor the reports and investigate.

Please post back if search all of a sudden starts working for you again.

Re: Search function does not work on iPad and iphone

Chris17 — Thu, 01 Jan 2015 19:11:35 GMT

I'm having the same issue on iPhone 5s. It worked this morning on my partners account but I've made my own account and the search function brings up "error occurred".

Re: Search function does not work on iPad and iphone

Luperca — Thu, 01 Jan 2015 20:20:34 GMT

I'm having the same issues with iPhone 5 and my mini iPad, although the search facility works on my laptop. I updated my iPhone and iPad software just two days ago so I don't know whether this is related or not.

Re: Search function does not work on iPad and iphone

S_a20 — Thu, 01 Jan 2015 21:14:47 GMT

I am having the same problem, I have tried reinstalling the app and resetting my device, nothing works.
I am using iPad4 with latest software and my spotify app is up to date.

Re: Search function does not work on iPad and iphone

robbert_delaney — Thu, 01 Jan 2015 21:18:23 GMT

here to, search on ipad or iphone does not work.'an error occurred, try again' is the only result i get on my iphone5S. not such a good start for '15 hopefully i'tll work soon
again. I asked @SpotifyCares, but tonight they don't: no answer 😞

Search giving error

MrPants1970 — Thu, 01 Jan 2015 22:33:55 GMT

Hi

On both my iPad and iPhone i get an error when I search for music.

An Error Occurred
Try Again

I am on the latest iOS ver 8.1.2
I have hard reset holding both home and power button until apple symbol appears
I have reinstalled app

Still does not work...

Re: Search giving error

robbert_delaney — Thu, 01 Jan 2015 22:39:38 GMT

same problem here, Spotify repair this asap please!

Re: Search giving error

leelyford — Thu, 01 Jan 2015 22:54:50 GMT

I haven't got an error but when I search and tap on an album on my iphone or ipad I just get a blank screen. i.e. no tracks. I've tried reinstalling the app. its fine on my laptop.

Re: Search giving error

Erbster — Thu, 01 Jan 2015 23:20:41 GMT

I just signed up for the premium service adds a getting this error. Think it's something to do with internet connection? Can work around by closing app (double click home button and flick app up) and reopening. Too many users for server?

Re: Search giving error

MrPants1970 — Thu, 01 Jan 2015 23:24:20 GMT

Weird I have been killing it, rebooting and installing loads tonight.

Just killed it again and it now works.... Defo was not working though no matter what I done.

Thanks

Re: Search giving error

Ziggy_plays — Thu, 01 Jan 2015 23:46:08 GMT

I have had the same problem for over 24 hours now since upgrading to premium. Bit of a joke if Spotify expects you to pay for this service. Will be cancelling unless this basic function gets sorted out.

Re: Search giving error

MattSuda — Fri, 02 Jan 2015 01:11:58 GMT

Hey guys!

I have merged all of the reports into this one thread so this problem will be easier to track.

I have already alerted the support team at Spotify about this.

We'll continue to monitor the reports and investigate.

Please post back if search all of a sudden starts working for you again.