topic Re: Premium in iOS (iPhone, iPad)

Premium

Bethanyemmab — Thu, 08 Jan 2015 14:29:22 GMT

I paid for premium this morning and I have an email confirmation yet my app still tells to to upgrade to premium??? Any suggestions?

MichaelW — Thu, 08 Jan 2015 15:28:10 GMT

Hi there,
Welcome at the Spotify Community!

First of all, did you upgrade through the Spotify website (spotify.com) or by using the in-app payment method?

Have you already to tried to logout and login afterwards? Sometimes something simple as this already fixes the problem.

Please let us know. We're ready to assist you 🙂

MattSuda — Fri, 09 Jan 2015 09:36:11 GMT

If you are still having trouble,

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.