topic Re: Access blocked abroad in iOS (iPhone, iPad)

Access blocked abroad

Biguik — Sat, 10 Jan 2015 09:21:37 GMT

Hello,
I have created my user while being in Turkey and now i am back home in France i cannot login coz Spotify consider i have been abroad for more than 14 days. How can i solve this problem?
Thanks for your help
Biguik

Re: Access blocked abroad

OviiiOne — Sat, 10 Jan 2015 10:25:47 GMT

Hello and welcome to the Spotify Community!

It's easy, you only need to go to your profile and change the country.

Re: Access blocked abroad

Wadimvanakkeren — Sat, 10 Jan 2015 11:10:23 GMT

Hello,

I have the same problem, but it's not that easy. WhenI want to change my country the field is disabled and says i have to change my payment options. But I don't have premium...

Re: Access blocked abroad

OviiiOne — Sat, 10 Jan 2015 11:25:55 GMT

Hello and welcome to the Spotify Community!

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

Re: Access blocked abroad

Jt58698 — Thu, 31 Aug 2017 08:39:56 GMT

Hi i pay for premium and now your servoce is saying i need to notidy yoj because i hace been put of the UK longer thanda4 days. I intend to be travelling for the next year betweingvarious countries. Do i just need to cancel your service if you cannot acconodate this?