topic Re: Premium not activating after adding payment info in iOS (iPhone, iPad)

Premium not activating after adding payment info

Frankdidit — Tue, 10 Feb 2015 00:33:59 GMT

I have deleted and reinstalled the app on my iPhone 5s and it's still not working

Re: Premium not activating after adding payment info

ssdyer123 — Tue, 10 Feb 2015 00:54:22 GMT

im having same issue myself with no premium update on my iphone5 after paying for it

Re: Premium not activating after adding payment info

ssdyer123 — Tue, 10 Feb 2015 00:55:38 GMT

awaiting help from spotify tech support

Re: Premium not activating after adding payment info

Frankdidit — Tue, 10 Feb 2015 02:51:40 GMT

How long does it take for them to respond?

Re: Premium not activating after adding payment info

MattSuda — Tue, 10 Feb 2015 07:40:15 GMT

@Frankdidit @ssdyer123

There is currently a problem that is causing premium to not activate.

This should be fixed soon.

Sorry for the inconvenience.

Re: Premium not activating after adding payment info

euginechye — Sun, 01 Mar 2015 03:39:34 GMT

I upgraded to spotify premium and paid for it. i also got the payment receipt but its still not upgraded. Please fix this asap!

Re: Premium not activating after adding payment info

MattSuda — Sun, 01 Mar 2015 04:16:53 GMT

@euginechye

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

Re: Premium not activating after adding payment info

Umpirx — Sun, 01 Mar 2015 07:08:39 GMT

I am not able to enter premium and I paid for it please solve this I am using IPhone 6

Re: Premium not activating after adding payment info

Umpirx — Sun, 01 Mar 2015 07:19:52 GMT

When are you gong to solve the issue with no premium Being activated after pay it?

Re: Premium not activating after adding payment info

MattSuda — Sun, 01 Mar 2015 07:20:07 GMT

@Umpirx

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

You can also tweet to @SpotifyCares on Twitter for help.