topic Re: Premium account problems in iOS (iPhone, iPad)

Premium account problems

wiest — Tue, 10 Feb 2015 04:07:19 GMT

I've completed every step, but I still do not have the premium account that I paid for it sais on the website under receipts that I have a valid premium account but on the iOS app is sais free. what else is there that I can do. this I just rediculous I pay money and I'm not even able to use what I pay for.

Re: Premium account problems

OviiiOne — Tue, 10 Feb 2015 06:41:23 GMT

Hello and welcome to the Spotify Community!

Please, try to logging out/logging in.

Re: Premium account problems

MattSuda — Tue, 10 Feb 2015 07:02:54 GMT

First try logging out of the app, and then log bac, in.

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

Re: Premium account problems

MattSuda — Tue, 10 Feb 2015 07:12:38 GMT

Update:

There is currently a problem that is causing premium to not activate.

This should be fixed soon.

Sorry for the inconvenience.

Re: Premium account problems

Spotmeone5 — Tue, 10 Feb 2015 07:15:53 GMT

Ya it's funny how there **bleep**s broke but they can still charge

Re: Premium account problems

meahtenoha — Tue, 10 Feb 2015 09:55:42 GMT

@wiest & @Spotmeone5 could you please restart your app and let us know if Premium is working for you? Thanks!

Re: Premium account problems

KarinME — Tue, 10 Feb 2015 14:05:20 GMT

It does not work still!!!

Re: Premium account problems

meahtenoha — Tue, 10 Feb 2015 14:25:18 GMT

Hey @KarinME everything looks okay on your account. Have you tried a clean reinstallation?