topic Re: Local Files Disappearing from Spotify in iOS (iPhone, iPad)

Local Files Disappearing from Spotify

kwas — Wed, 11 Feb 2015 01:00:47 GMT

So I have the Spotify app on my iPhone 6 iOS 8.1.3 and I was having problems syncing some local files to my phone when I first installed the app. I found a workaround by changing the artist or song names of the files slightly in order to get them to sync, but after about a week, the files are in the playlist I synced and in my Local Files playlist, but they appear in the shaded-out font and can't be played. Whenever I try to play one of these local files, it says "Song not synced."

I think my iPhone restarting may have triggered this, but I'm not completely sure. Just wondering if anyone else has come across this, and if there's a solution out there! Thanks in advance!

Re: Local Files Disappearing from Spotify

MattSuda — Wed, 11 Feb 2015 04:19:56 GMT

Sorry for the trouble!

There is currently a bug inside of the iOS app that causes the local files to sometimes unsync.
It is likely this bug that is causing you to have problems.

The developers are currently investigating this and hopefully it will be fixed in a future update.

Re: Local Files Disappearing from Spotify

arashershad — Thu, 12 Feb 2015 14:49:04 GMT

It's really annoying that I have to resync 740 songs 5,32 GB songs that are not available in Spotify every other week and sometimes it doesn't sync the local files so I have to resync the whole 3576 songs again which takes all day!!!
is it really that hard to fix the bug, or it's just not in their priority and doing other things?!
and another annoying thing with local files is that Spotify doesn't show the cover in mobile devices while it works in desktop version!

Re: Local Files Disappearing from Spotify

superdx — Sat, 21 Feb 2015 02:44:20 GMT

I've had this problem for quite some time now, a number of months actually. Unchecking playlists and resync does the trick but it's troublesome when the tracks disappear all of a sudden and then you can't listen to your music while out on the road. Imagine if this happened on a trip to another country and you didn't bring your entire music collection on a laptop. Hope you guys get this fixed ASAP.

Re: Local Files Disappearing from Spotify

RiseAgainst9192 — Fri, 27 Feb 2015 03:26:06 GMT

Same here. Will give 1 star if this continues. Feels like this happens when my iphone connects to a wifi that isn't my home and my laptop is still running at my house. When I first sync my local songs to my phone, I have no problem. But when I go to the gym (which has wifi) and open up my offline playlists, 10% of the songs are kept (in a completely random order by the way) and the rest are greyed out, even though next to each song has a green arrow next to it.

Re: Local Files Disappearing from Spotify

superdx — Tue, 03 Mar 2015 03:16:20 GMT

Bunch of local files disappeared again. Annoyingly, it's usually my favorite tracks too. Wonder if there's code that counts the most played and deletes them just to spite the user!

Re: Local Files Disappearing from Spotify

JoelArt — Thu, 26 Mar 2015 22:43:23 GMT

I'm having the same problem here with local files unsyncing, for quite some time.

Also.. the Equalizer has no effect whern playing synced local files on the iPhone, it's so annoying and sloppy!

Please fix these things. It can't be that hard.

Re: Local Files Disappearing from Spotify

kenjifra — Fri, 27 Mar 2015 21:55:13 GMT

I'm having somewhat the same kind of problem, I have problem syncing some(!) of my local files, but far from all of them. They are all in .mp3 and all of them have been synced before.

It is really annoying, please fix this! 🙂

Re: Local Files Disappearing from Spotify

FlorisvdVeen — Thu, 07 May 2015 09:25:06 GMT

I've got the same problem, but now on my Dell laptop (windows 8). It says there is more than 40 hours of music locally stored, but none pop-up anymore and it doesn't play anymore either. This is just annoying as hell.

Re: Local Files Disappearing from Spotify

vin8 — Tue, 03 Nov 2015 22:34:40 GMT

Same issue here! It's now November and no sign of any fix

The issue was noted by Spotify back in FEB/MAR. I don't see how they haven't fixed it by NOV!!

Shocking service for paid members

Re: Local Files Disappearing from Spotify

user-removed — Fri, 28 Oct 2016 20:14:51 GMT

The music files doesnt just dissapear from a specified playlist. Now it starts to dissapear from the 'Local Files' tab also! 😕 I have checked the source of the folder. the music is there. But some tracks just suddenly 'noped' and dissapeared from the 'local files' in Spotify. Reeaaly annoying!

Re: Local Files Disappearing from Spotify

DragonWarrior20 — Fri, 06 Mar 2020 17:33:28 GMT

This isn't just happening on IOS, I have the Galaxy S10 and I have to resync files at least 5 times a week if I'm lucky and sometimes the files just refuse to sync even when I'm going through the whole syncing process.