topic Re: Problems with the save system in iOS (iPhone, iPad)

Problems with the save system

beastiejoyce — Fri, 20 Feb 2015 11:24:24 GMT

Ever since I updated the Spotify app on my iPhone I've had this problem: new albums I've saved to my music after the update won't stay saved - whenever the app closes any new music I've saved is no longer in my music. This also results in music I had synced offline disappearing. I'm posting this on the iOS board since it started happening following the latest iPhone update, but it also happens when I use Spotify on my computer, where the music also doesn't stay saved, or apparently doesn't get saved at all.

This is making it kind of a hassle for me to listen to music I didn't already have saved, which fits poorly with my listening habits. What exactly is the problem here, and how can I solve it?

Re: Problems with the save system

MattSuda — Fri, 20 Feb 2015 20:30:00 GMT

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

Re: Problems with the save system

beastiejoyce — Mon, 23 Feb 2015 05:52:15 GMT

The support contact form offers very limited options and I can't find one that helps with my problem.

I've tried installing and uninstalling the iPhone app, which sadly did not help at all.

Re: Problems with the save system

MattSuda — Mon, 23 Feb 2015 17:42:34 GMT

Select an option that best fits, even if it is not correct.

Re: Problems with the save system

mendomaid — Tue, 24 Feb 2015 00:50:41 GMT

I am having the same problem with both the iPod ios and my Kindle Fire HD app. I am a new subscriber and I signed up for the premium service. So far I am unimpressed. I never thought I would say it, but I am beginning to miss Amazon Prime! I was really wanting to be happy with Spotify, because I have been really disappointed in Amazon Prime. 😞

Re: Problems with the save system

MattSuda — Tue, 24 Feb 2015 01:03:28 GMT

@mendomaid

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.