https://community.spotify.com/t5/iOS-iPhone-iPad/Synchro-Fail/m-p/1036314#M45252 <P>I upgraded my spotify account to premium and downloaded the app on my phone. Even after I paid the money and logged out and on several times, the app still says I have a free account and I can't listen to music offline. Did anyone else have a similar problem?&nbsp;</P> <P>&nbsp;</P> <P>I don't want to pay money for half a year now without being able to listen to music offline...&nbsp;</P> Sat, 28 Feb 2015 15:21:08 GMT ChristineEtToi 2015-02-28T15:21:08Z https://community.spotify.com/t5/iOS-iPhone-iPad/Synchro-Fail/m-p/1036314#M45252 <P>I upgraded my spotify account to premium and downloaded the app on my phone. Even after I paid the money and logged out and on several times, the app still says I have a free account and I can't listen to music offline. Did anyone else have a similar problem?&nbsp;</P> <P>&nbsp;</P> <P>I don't want to pay money for half a year now without being able to listen to music offline...&nbsp;</P> Sat, 28 Feb 2015 15:21:08 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Synchro-Fail/m-p/1036314#M45252 ChristineEtToi 2015-02-28T15:21:08Z https://community.spotify.com/t5/iOS-iPhone-iPad/Synchro-Fail/m-p/1036316#M45253 <P>Hi there and welcome to the community,</P> <P>&nbsp;</P> <P>You should get in touch with the spotify support team by using the online <A href="https://www.spotify.com/about-us/contact/contact-spotify-support/?contact" target="_blank">contact form</A>&nbsp;or by tweeting <A href="http://twitter.com/SpotifyCares" target="_blank">@SpotifyCares</A>&nbsp;on twitter.&nbsp;</P> <P>&nbsp;</P> <P>If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.</P> Sat, 28 Feb 2015 15:27:42 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Synchro-Fail/m-p/1036316#M45253 Jordi 2015-02-28T15:27:42Z