topic Re: Password reset issues in iOS (iPhone, iPad)

Password reset issues

ianbags — Sat, 23 Aug 2014 12:32:53 GMT

Hi Guys,

I hope you can help me. I just reset my password, but now i am having problems logging in in all my devices. I tried to re-install the app in my iphone but I can't login either saying that my username and password is invalid. Also, will i be losing the playlists that I am following and my own playlist after resetting my password?

Thanks!

Re: Password reset issues

kbrooksc — Sat, 23 Aug 2014 15:33:39 GMT

Hey there. You shouldn't lose any playlists after resetting your password. Have you tried the "Forgot Password" link on the login page from the computer?

If none of that has worked, I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!

Re: Password reset issues

ullisn — Tue, 03 Mar 2015 15:03:36 GMT

Hi!

I´m having difficulties reseting password (forgotten) since the reset function inside Spotify requires a link being sent to my registered email, which does no longer exist. And to change emailadress I need my password!

I tried the alternative reset via Facebook, but this only takes me back to the earlier instruction.

What do I do to reset without relying on the registeres email?

Re: Password reset issues

MattSuda — Tue, 03 Mar 2015 22:53:50 GMT

@ullisn

I suggest you contact support so they can help you

On the contact form you will be able to put an email address that they can reply to you at

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.