topic Re: Your Music sync issue between devices. in iOS (iPhone, iPad)

Your Music sync issue between devices.

richc76 — Sat, 07 Mar 2015 12:44:02 GMT

Hi.

This issue has been driving me mad for weeks now.

I currently have my Spotify Premium account attached to 4 seperate devices, iPhone 5C IOS 8.1.3, iPad Mini IOS 8.1.3, Windows 7 Desktop and Mac Macbook OSX 10.6.8.

The issue i have is that, no matter what device I am using, if i save an album to my "Your Music", it does not appear in the "Your Music" listing of any of the other devices. To make matters worse, if i then log out and log back in on the device i saved the album on, it will have disappered!! What is going on? I have tried uninstalling and re-installing the app / program on all my devices and still this happens.

I have no issues saving / syncing playlists just albums.

Please can someone save my sanity??

Thx

Re: Your Music sync issue between devices.

MattSuda — Sun, 08 Mar 2015 00:43:07 GMT

That seems strange.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

Re: Your Music sync issue between devices.

richc76 — Mon, 09 Mar 2015 21:10:12 GMT

Hi Matt,

Thanks for your reply. I have already gone down the road of emailing the support team, but all they told me was to "Try a clean reinstall",
which i have tried on every device i own, but still no use. I'll try again.

Thx