Local Files Un-syncing on iPhones

Jecca7 — Wed, 25 Mar 2015 22:55:57 GMT

Please help as I am frustrated! I have some local files that I have imported into Spotify. I sync them to my iPhones and they stay for awhile (several days to a couple weeks) and then randomly the iPhones will say the file is unavailable and has to be synced from my computer. That's annoying enough. But then when I go to try to sync again they don't sync. I have to remove them from Spotify and start over completely adding them into playlists. This is unacceptable to me. I love Spotify but this issue is enough to make me cancel and try something different. Any idea why this is happening? It happens on everything from Taylor Swift to The Beatles. The strange thing is though it doesn't dump all local files, just some (like Taylor Swift's newest album but not all Taylor Swift files). Any help is appreciated!

I'm on Windows 8.1 and iOS 8.2.

Re: Local Files Un-syncing on iPhones

MattSuda — Thu, 26 Mar 2015 04:43:15 GMT

What is the version number for the Spotify iOS app you are using?

Also what is the version number of the Spotify desktop app you are using?

It will be easier to troubleshoot the problem with these details.

Re: Local Files Un-syncing on iPhones

Jecca7 — Thu, 02 Apr 2015 22:44:01 GMT

iOS version 2.7.0.1943

Desktop version 1.0.2.6.g9977a14b

Thanks!

topic Local Files Un-syncing on iPhones in iOS (iPhone, iPad)

Local Files Un-syncing on iPhones

Re: Local Files Un-syncing on iPhones

Re: Local Files Un-syncing on iPhones