topic My premium doesn't work in iOS (iPhone, iPad)

My premium doesn't work

aaaappooaaa — Mon, 30 Mar 2015 14:29:18 GMT

My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. I have deleted the app, and logged in and out almost 15 times, and nothing happens. Can someone please help me? It id very frustrating not getting what you pay for.
(My first problem with the app though).

Re: My premium doesn't work

PatchyFog — Mon, 30 Mar 2015 14:45:47 GMT

Same here. Also logged in and out and reinstalled. Still borked. Whole family plan down. Also first problem with app ever.

Re: My premium doesn't work

lden — Mon, 30 Mar 2015 14:46:11 GMT

Mine is doing the same thing. However, since the problem has been fixed, I haven't heard any ads played. And whats really frustrating is the process in which to contact the company! Why cant I just have a phone number to call?!

Re: My premium doesn't work

luckasdc — Mon, 30 Mar 2015 15:04:38 GMT

I'm glad i'm not the only one.. I send an email to the customer service a few days ago, I still didn't receive a reply..

Re: My premium doesn't work

WolfzheaD — Mon, 30 Mar 2015 15:14:39 GMT

Same here. I closed my spotify sub in itunes yesterday and according to itunes it runs out 28th April 2015 while the Spotify site states 31st March 2015. However, as soon as i stopped my sub renewal my account has reverted to a free version, plagued with ads.

I'd appreciate actually being able to use up the last of my sub time as it was already paid for. The plan was to remove my sub from itunes and go direct but I'll likely not be re-subbing after this.

Re: My premium doesn't work

OviiiOne — Mon, 30 Mar 2015 15:15:02 GMT

Hi there!

There's currently an issue with premium suscribers, Spotify is aware of this.

Re: My premium doesn't work

aaaappooaaa — Mon, 30 Mar 2015 17:57:37 GMT

The ads keep playing. Yeah, its a shame that there is so difficult to get in touch with someone at the spotify crew.

Re: My premium doesn't work

MattSuda — Mon, 30 Mar 2015 21:27:43 GMT

According to https://support.spotify.com

Spotify is aware of a service issue and they are working on a fix

Premium dropped to free? Post Here