topic Help Pleeease ... Runkeeper and Spotify in iOS (iPhone, iPad)

Help Pleeease ... Runkeeper and Spotify

Gandt — Sun, 12 Apr 2015 07:24:39 GMT

Runkeeper will not allow me to log into Spotify despite using the right username and password???

I am following all the correct steps using the right logins but it is just not happening?

Am I doing something wrong?

PLEASE HELP

Thank you so much in advance

Re: Help Pleeease ... Runkeeper and Spotify

Ivan92 — Sun, 12 Apr 2015 12:21:53 GMT

Hi Gandt!

Do you have Facebook login for your Spotify account or a username/password combination?

Re: Help Pleeease ... Runkeeper and Spotify

Gandt — Sun, 12 Apr 2015 15:03:04 GMT

Hi

I do not have a Facebook account so using the username and password format.

Thanks

Re: Help Pleeease ... Runkeeper and Spotify

Ivan92 — Mon, 13 Apr 2015 15:21:52 GMT

To bad, that would have been really easy to fix;-)

Could you try the following:

Open the Runkeeper app > go to settings > Apps, Services, and devices > Click Spotify and remove the current link between the apps. Then re-add Spotify in the same screen. If you are prompted to enter your login information make sure you use the correct information.

I hope this helps!

Re: Help Pleeease ... Runkeeper and Spotify

Gandt — Mon, 13 Apr 2015 15:57:04 GMT

Hi

Unfortunately this does not work?

KInd reagrds

Re: Help Pleeease ... Runkeeper and Spotify

nielstamara — Wed, 30 Dec 2015 13:05:27 GMT

I have the exact same problem.

I follow the instruction as described here: https://support.spotify.com/nl/learn-more/guides/#!/article/runkeeper/?in=search , I use the correct username and password (not Facebook), but I don't get redirected as described in step 5.

The suggestion to disconnect and reconnect does not work as I can't connect at all.

Anyone?