topic Re: Available Offline Switch Keeps Turning Off in iOS (iPhone, iPad)

Available Offline Switch Keeps Turning Off

rach92g — Sat, 25 Apr 2015 14:24:20 GMT

I am trying to make a playlist Available Offline on my iPhone, which I have done in the past and never had any issues. Every time I flip the switch, it does not start downloading the music and instead flips the switch back off. I have not reached my limit of offline songs; I have tried it both with a wifi connection as well as with data. I'd really like to go offline for a road trip today, so I'm hoping someone will have an answer for me.

Thanks!

Re: Available Offline Switch Keeps Turning Off

Jordi — Sat, 25 Apr 2015 14:36:50 GMT

Hi there and welcome to the community,

Could you try doing a full reinstallation of the app, including removing your local cache/data files.

Re: Available Offline Switch Keeps Turning Off

rach92g — Sat, 25 Apr 2015 15:00:26 GMT

Okay, I did that, and now the whole playlist is gone. It's like I never created it.

Re: Available Offline Switch Keeps Turning Off

rach92g — Sat, 25 Apr 2015 15:05:06 GMT

Disregard my last reply. I found the playlist, but it's still not working. Could it be because I made the playlist on a desktop and am trying to make it Offline on my phone?

Re: Available Offline Switch Keeps Turning Off

rach92g — Sat, 25 Apr 2015 15:08:14 GMT

Well now it is working. I made it Available Offline on the desktop, then it allowed me to do the same on my phone. Strange. Thanks!