topic Re: Spotify doesn't work in iOS (iPhone, iPad)

Spotify doesn't work

michaelcharlie — Sat, 02 May 2015 15:40:06 GMT

I have a a premium subscription and I see that it's up to date, but I can't browse for songs or play anything. Sometimes if I reinstall it will play a song or two and then it stops working again. How do I talk to someone about this problem?

Re: Spotify doesn't work

Ivan92 — Sun, 03 May 2015 09:54:56 GMT

Hi! And welcome to the Spotify Community!

To verify if you're account is properly set-up try if you can play music through the web player. https://play.spotify.com

It is diffucult to find out if you have a problem with your account or with the software on your device, this way we can easily find out 🙂

Re: Spotify doesn't work

michaelcharlie — Sun, 03 May 2015 13:55:28 GMT

Yes it works.

Re: Spotify doesn't work

Ivan92 — Sun, 03 May 2015 14:09:16 GMT

That's great!

On the device where you have trouble with the playback is there enough free space availible and a stable internet connection?

Re: Spotify doesn't work

Jordi — Sun, 03 May 2015 14:17:28 GMT

Hi there,

Would you mind filling in the template below? It makes it easier for us to locate the problem.

Description of the issue
A more detailed description, using numbered steps
What I expected to happen
What actually happened
Make and Model of device?
Device’s Operating System
Spotify version
Network provider and country
Screenshots
When the issue started
Does it occur in certain circumstances
Troubleshooting attempted

Re: Spotify doesn't work

spotifyuser4923 — Mon, 04 May 2015 01:39:02 GMT

Your internet connection and your device's operating system may be slow or out of date. Try to make sure everything is update to the latest version.