topic Contact Spotify Support Form Is Useless in iOS (iPhone, iPad)

Contact Spotify Support Form Is Useless

lunk8 — Mon, 18 May 2015 23:58:14 GMT

They just send an automated email to go to the community page or web site, which doesn't help when the activated gift card doesn't work and can't be returned. Does anyone know how to actually get in touch with someone who can help?

Re: Contact Spotify Support Form Is Useless

DasPeter — Tue, 19 May 2015 00:02:26 GMT

Hello!

Please reply back to the email you got from Spotify. (even if it's from a no-reply address)

That way you won't get another automated mail.

Hope this helps! ♫

Re: Contact Spotify Support Form Is Useless

MattSuda — Tue, 19 May 2015 06:27:37 GMT

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

Re: Contact Spotify Support Form Is Useless

R-ODD — Thu, 20 Oct 2016 14:14:55 GMT

This is ridiculous, why should we respond to a no-reply email? Why is that so hard to get in touch with Spotify?

That's really unprofessional.