topic Re: My Spotify premium doesnt work in iOS (iPhone, iPad)

My Spotify premium doesnt work

Johlind — Mon, 08 Jun 2015 17:57:52 GMT

I have had Spotify premium for several years and suddenly it doesnt work. It have changed to a Free account according to my Spotify App

Re: My Spotify premium doesnt work

Erkan_Yılmaz — Mon, 08 Jun 2015 18:29:06 GMT

Sounds strange.

Before you contact support (1), please check if it shows everywhere (2) only your status as free user.

I am assuming your bank card/details didn't change recently?

(1)

They usually reply within 1-2 days.
You'll get an automated reply email, on which you need to reply back.

https://www.spotify.com/about-us/contact/contact-spotify-support/

(2) e.g. when you use mobile/desktop app, check in the web player, or vice versa. thx

Re: My Spotify premium doesnt work

Johlind — Mon, 08 Jun 2015 19:52:59 GMT

No, no change in creditcard or something. All diveces shows Free. Allready mailed the support and didnt get any useful suggestions of solutions

Re: My Spotify premium doesnt work

MaksG87 — Mon, 08 Jun 2015 21:54:38 GMT

I am having a similar issue. Had the 7 day trial, followed playlist and played them off line. Now went Premium two days ago and it wont let me play songs off line.

Re: My Spotify premium doesnt work

Swanny — Tue, 09 Jun 2015 10:51:04 GMT

Hi @Johlind, can you confirm that your account shows that you have a Premium subscription at https://www.spotify.com/us/account/overview/?

@MaksG87, can you confirm that your songs are definitely synced offline before you actually go to play them offline?

Re: My Spotify premium doesnt work

vincentjaro007 — Tue, 09 Jun 2015 19:00:27 GMT

I have the same problem. My credit card was charged for the month of June for spotify and it won't let me access the premium at all and says I have a free supscription and that I need to pay to get premium even though I've been charged. I messaged spotify twice about this problem over a week ago and have not heard a single word back yet and I'm starting to get extremely annoyed because this is straight bull**bleep** because I've done everything your "help center" says to do and it still won't work. Seriously? What's the deal? Your customer service is horrible.

Re: My Spotify premium doesnt work

MaksG87 — Tue, 09 Jun 2015 23:13:49 GMT

Yes, I was playing the same songs offline when I was on the 7 day free trail.

Re: My Spotify premium doesnt work

vincentjaro007 — Thu, 11 Jun 2015 16:21:26 GMT

@Swanny can I get an answer finally?