topic Re: iPad app crashes in iOS (iPhone, iPad)

iPad app crashes

Charlyboy123 — Tue, 28 Jul 2015 22:05:55 GMT

I've just updated my Spotify app on my iPad and Spotify crashes I have iOS 9 can you fix this asap

Re: iPad app crashes

DasPeter — Tue, 28 Jul 2015 22:11:59 GMT

Hello & welcome to the Community!

I'm afraid nothing can be done right now since iOS 9 isn't an official update for iOS devices.

All you can do now is wait. Maybe a future realease fixes the crash issue.

Hope this helps! ♫

Re: iPad app crashes

Imgrund — Tue, 28 Jul 2015 22:19:06 GMT

It's not iOS 9. I have it on my iPad and iPhone - no problems at all.

Try deleting the app and re-installing. Then do a soft reset of your iPad.

Re: iPad app crashes

Charlyboy123 — Wed, 29 Jul 2015 22:53:50 GMT

Do you have iOS 9 on you devices?

Re: iPad app crashes

Dee_Dee — Thu, 30 Jul 2015 08:53:16 GMT

Updated Spotify yesterday, and every time I open the app it crashes within seconds. The update has made the app completely useless for me.

iPhone 5

iOS 9.0 (13A4305g)

Spotify 3.6.0

I appreciate that the latest release may not be fully compaitble with iOS 9 yet, but at least the previous version wasn't crashing every time I opened the app. I'm unsure whether or not I can downgrade now, but if I can't then I'll likely have to move over to Apple Music for the time being as the Spotify App won't even stay open now.

Re: iPad app crashes

Imgrund — Thu, 30 Jul 2015 11:53:40 GMT

No issues with Spotify and iOS 9.0 on the iPad Mini 2 or iPhone 6 Plus or iPad Air for me. That's the risk you take with Beta software.

Mind you, this iOS 9 is a Public Beta with under the hood enhancements shouldn't be causing any huge compatibility issues. For me, I have around 100 Apps - they ALL work.

Maybe try erasing App, hard reset, and re-installing.

Re: iPad app crashes

Imgrund — Thu, 30 Jul 2015 11:54:38 GMT

Yup - iOS 9 on iPad Air, iPad Mini and iPhone 6 Plus. No issues on any apps on any devices for me.

Re: iPad app crashes

Nayd — Thu, 30 Jul 2015 22:37:18 GMT

I confirm that the last update (3.6.0.923) makes the app crash when a music is played on iOS 9 (IPad Mini) however reinstalling the app solved the crash.

P.S It did not crash on iOS 9 before this update.

Re: iPad app crashes

Imgrund — Thu, 30 Jul 2015 22:42:42 GMT

Nayd: Original iPad Mini? Which model? On the iPad Mini 2 Cellular, no issues.

Re: iPad app crashes

Nayd — Thu, 30 Jul 2015 22:51:33 GMT

Imgrund: It's an iPad2,5

Partial crashlog: http://pastebin.com/D2NsT7TR

Re: iPad app crashes

meahtenoha — Fri, 31 Jul 2015 09:22:56 GMT

Hey folks, as iOS 9 is still in beta we don't officially support it just yet. We'll pass this on to our devs though.

Re: iPad app crashes

Rechenmacher — Wed, 05 Aug 2015 16:30:25 GMT

I have the same issue!

iPad Air(1)

iOS 9

the app opens usually but when I play a song after 1s it crash.

For now i'm testing the Apple Music