topic Re: Wi-Fi problems in iOS (iPhone, iPad)

Wi-Fi problems

Kokafones — Sat, 01 Aug 2015 05:41:59 GMT

My Spotify app on my phone does not like using Wi-Fi, but enjoys using up my mobile data. Using spotify on my desktop with my Wi-Fi works fine. Can I have some help resolving this issue with the app on my phone? Thanks.

Re: Wi-Fi problems

Kokafones — Sat, 01 Aug 2015 05:44:15 GMT

Sorry this was meant for Android.

Re: Wi-Fi problems

driveflanger — Sat, 01 Aug 2015 05:51:16 GMT

It looks like the problem here is that your phone cannot connect to the wifi rather than a problem with the spotify app itself. I suggest you check the configuration in your access point (wifi) and see if there's a limit of device connections. Your phone should get an internal ip if not it'll use mobile data.

Re: Wi-Fi problems

Kokafones — Sat, 01 Aug 2015 05:54:35 GMT

I should mention my other apps are able to use the Wi-Fi. Chrome, Pandora, Twitter etc

Re: Wi-Fi problems

driveflanger — Sat, 01 Aug 2015 06:03:33 GMT

Have you tried to disable mobile data and have just wifi connection and see if spotify works on your phone. If it does maybe it's something else that is eating your mobile data maybe another app.

Re: Wi-Fi problems

Kokafones — Sat, 01 Aug 2015 06:13:42 GMT

Yes I have. If I have both Wi-Fi and data on, I will get the message saying
no internet connection. If I turn Wi-Fi off, the app will work using my
data.

Re: Wi-Fi problems

driveflanger — Sat, 01 Aug 2015 06:35:00 GMT

That's kinda weird. If other apps use the wifi, spotify should use it too.Try data off / wifi on.

Re: Wi-Fi problems

Kokafones — Sat, 01 Aug 2015 06:43:20 GMT

Nope, same old story. It's very weird.

Re: Wi-Fi problems

driveflanger — Sat, 01 Aug 2015 06:46:41 GMT

Post a screenshot of the message you get on your phone.

Re: Wi-Fi problems

Kokafones — Sat, 01 Aug 2015 06:54:44 GMT

http://imgur.com/EJ84uQ7

Re: Wi-Fi problems

Kokafones — Sat, 01 Aug 2015 12:38:11 GMT

I have installed and reinstalled with no success.

Re: Wi-Fi problems

Kokafones — Sun, 02 Aug 2015 03:05:13 GMT

It works when I go to my mum's and connect to her Wi-Fi.

Re: Wi-Fi problems

driveflanger — Sun, 02 Aug 2015 03:09:33 GMT

I think that the offline option is active. Go to dettings and disable it.

Re: Wi-Fi problems

Kokafones — Sat, 08 Aug 2015 22:50:09 GMT

The app came right after two weeks of packing a sad. I didn't change anything.