topic Re: discover page error in iOS (iPhone, iPad)

discover page error

bahart — Sat, 08 Aug 2015 08:55:51 GMT

I keep getting the message ""An error occurred" when I try to go to my Discover page on IOS. this has happened on both iPhone and iPad. I've tried reinstalling app but only fixes Discover for a short time before error again.

Re: discover page error

bahart — Sat, 08 Aug 2015 18:53:52 GMT

No reply? Apple music here I come...

Re: discover page error

jean3601 — Sat, 08 Aug 2015 18:56:49 GMT

Hello @bahart, Welcome to the community! 🙂

Could you send me these details?

1. Exact Device (e.g. iPhone 5S)

2. Exact operating system (e.g. iOS 8.3)

3. Spotify app version installed (2.2.0)

4. What are you doing when the app skips/ stops/ crashes? Is it when it opens? When scrolling through tracks? When searching?

5. About how many playlists do you have?

If you could get back to us with those details it would be great. Thanks!

Re: discover page error

bahart — Sat, 08 Aug 2015 19:07:48 GMT

Re: discover page error

jean3601 — Sat, 08 Aug 2015 19:09:49 GMT

@bahart

Ok, i appologise but without this information i am unable to help you with your issue 😞

Re: discover page error

bahart — Sat, 08 Aug 2015 19:22:06 GMT

1. iPhone 5 and iPad Air
2.8.4
3. Latest version 3.6.0
4. I go into discover and get an error
5. 100 or so

Re: discover page error

jean3601 — Sat, 08 Aug 2015 19:26:30 GMT

@bahart

Ok, this is most likely a bug, i will pass it along so it can be fixed 🙂

I hope this helped 🙂

Re: discover page error

bahart — Sat, 08 Aug 2015 19:31:34 GMT

I'll give you a few days

Re: discover page error

bahart — Mon, 10 Aug 2015 03:18:05 GMT

So today the Discover page loaded...then five minutes later it displayed an error.

progress guys.

Re: discover page error

Rschelle — Mon, 10 Aug 2015 21:57:06 GMT

I'm experiencing the same problem. You need to logout, restart the app and enter your PW. Unfortunately it happens quite often.