topic Re: Problem with premium and offline in iOS (iPhone, iPad)

Problem with premium and offline

Aberdeen15 — Thu, 02 Aug 2012 21:38:16 GMT

Today my ability to use offline playlists has stopped and now spotify is asking me to buy premium, which I already have. I have also now been stopped playing my playlists from iPad and iPhone, the same request from spotify is buy premium. Any ideas?

Re: Problem with premium and offline

MattSuda — Fri, 03 Aug 2012 01:55:36 GMT

Spotify can help you with this if you contact them directly.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly.

Re: Problem with premium and offline

Aberdeen15 — Fri, 03 Aug 2012 15:13:20 GMT

Thanks for your help.

Re: Problem with premium and offline

meahtenoha — Fri, 03 Aug 2012 16:24:24 GMT

Hi Aberdeen15- I can see that your monthly Premium payment couldn't go through on 2 August. This is why you temporarily lost your Premium access.

However it seems you were able to upgrade again successfully today this afternoon. Everything working for you now?

Re: Problem with premium and offline

Aberdeen15 — Fri, 03 Aug 2012 17:26:36 GMT

Yes, I figured it out last night when I looked at my subscription.

Thanks for your help

Re: Problem with premium and offline

meahtenoha — Fri, 03 Aug 2012 17:27:58 GMT

Great -- glad to hear it. Enjoy your tunes 🙂