topic Re: Spotify Premium doesn't work! in iOS (iPhone, iPad)

Spotify Premium doesn't work!

Germaine — Mon, 24 Aug 2015 03:26:48 GMT

Hi! My songs cut off in the middle and after looking at the Spotify Community posts I've uninstalled and reinstalled the app. That made things worse! Now I can't play any music at all and I've already reinstalled multiple times. Please help!!!

Re: Spotify Premium doesn't work!

user-removed — Mon, 24 Aug 2015 05:02:44 GMT

Hi Germaine, what platform/OS are you using? Is this happening over WiFi or data connection? On one device or on all of your devices?

Re: Spotify Premium doesn't work!

user-removed — Mon, 24 Aug 2015 05:23:43 GMT

I suggest you try restarting your internet connection (if using WiFi) by turning your modem/router off and on again. If using data connection, turn off your mobile/tablet, wait about a minute or two and turn it back on. You may wanna try a few other websites too to see if they load properly. If you're still having trouble, get in touch with support here.

Re: Spotify Premium doesn't work!

Germaine — Mon, 24 Aug 2015 05:37:52 GMT

Hi! My internet connection is working fine and the problem persists on both wifi and data. I'm only using Spotify on my iPhone right now.

Re: Spotify Premium doesn't work!

MaryS — Wed, 26 Aug 2015 01:28:35 GMT

Hi, sorry for the delay.

Looks like your phone gets clogged with unwated files and memory hogs. Try cleaning out the caches on your iPhone:

Press Settings > Safari.
Scroll down and tap Clear History and Website Data.
Tap Clear History and Data.
Proceed to Clear.

Then restart your iPhone and do a quick reinstall.

If still doesn't work, free up some memory on your phone.

Tap Settings > General usage
Tap Manage Storage.
Tap an item in Documents and Data.
Slide unwanted items to the left and tap Delete.
Tap Edit > Delete All to remove all the app's data.

Try updating your OS.

🙂