topic Betreff: Songs not syncing in iOS (iPhone, iPad)

Songs not syncing

Globetrotter196 — Tue, 08 Sep 2015 11:36:44 GMT

I'm having the same problem that a lot of people seem to be having. Some songs sync while others do not. I've got lots of space so that's not the issue.

Betreff: Songs not syncing

jonasherdegen — Tue, 08 Sep 2015 12:16:51 GMT

Hi @Globetrotter196,
I'm here to help but can you descripe your problem in more detail.
Are this specific songs you can't sync? Maybe your Local Files?
Can you send a screenshot so that I can see what it looks like?

Thank You
Quanty

Betreff: Songs not syncing

Globetrotter196 — Tue, 08 Sep 2015 19:48:53 GMT

I was just curious why some songs have a green circle to the left and some
don't. It turns out the songs with a green circle mean I have downloaded
then and can play then offline. How do I make it so the rest of the songs
are available when I'm offline? What does a local file mean?

Betreff: Songs not syncing

jonasherdegen — Tue, 08 Sep 2015 20:14:59 GMT

Alright @Globetrotter196;),
First of all a Local File means that when you listen a lot to earbooks for example,they are not available in the Spotify catalog, but you have stored them on your Pc. Then there is the possibility to sync the files over the Local Network to your phone so you can listen it from the Spotify App even the songs aren't available! If you want to know more about that, you can ask;)

Now to your problem:
- Obviously the Local Files aren't he problem because you don't even know that feature (no problem by the way :P)
- Then please go into settings and make sure that you turn "syncing over cellular network" On. This is important if you don't have a wifi Connection!

Quanty

Betreff: Songs not syncing

Globetrotter196 — Wed, 09 Sep 2015 08:14:53 GMT

I only sync over wifi

Betreff: Songs not syncing

jonasherdegen — Thu, 10 Sep 2015 06:53:33 GMT

Ok that is pretty weird then!
My advice is now to clear all App Data and make a fresh reinstallation.
Which iPhone do you actually use?

Quanty