topic Re: Changing countries will not work in iOS (iPhone, iPad)

Changing countries will not work

celaidlaw — Tue, 22 Sep 2015 03:57:27 GMT

my spotify thinks I am abroad and wont let me use it. I have tried to change the home country following the instructions but the only country option it gives me is the USA and I live in Canada.... Please help I need my music to study and I have a very large Test coming up

Re: Changing countries will not work

ToolboxT — Tue, 22 Sep 2015 04:13:01 GMT

Please check that Spotify is available for your country.

Re: Changing countries will not work

Ambivalence — Tue, 22 Sep 2015 04:18:10 GMT

Hello @celaidlaw, do you have a VPN enabled? (Hola, Hotspot Shield, etc.)?

Try using a different browser/device to change your country. If that doesn't work, I will escalate the problem for a Spotify moderator to come.

Re: Changing countries will not work

celaidlaw — Tue, 22 Sep 2015 12:44:29 GMT

I tried in a different browser and its still only giving me the option of USA

Re: Changing countries will not work

Ambivalence — Wed, 23 Sep 2015 00:01:34 GMT

I'll escalate this now, are you sure you are in a country where Spotify is supported? You seem to say you live in Canada but is that where you are now?

Thanks

- B

Re: Changing countries will not work

Pricilla — Fri, 25 Sep 2015 08:52:05 GMT

Hey @celaidlaw,

Welcome to the Spotify Community.

You will need to get in touch with our customer services team directly using the online contact form. They'll be able to assist you further with this.

If you get an automated email reply back directing you to the Community or help pages, you need to reply directly to that email and one of the customer services agents will get back to you as soon as possible.

Let us know how you get on!