topic Re: Connect not showing available devices (iOS/Windows) in iOS (iPhone, iPad)

Connect not showing available devices (iOS/Windows)

AJoddo20 — Sat, 17 Oct 2015 01:16:55 GMT

Hi my connect just stopped working earlier tonight. I have an iPhone 6 and a Windows 10 PC. This is the first time Ive had this problem it worked early in the day and for many days and weeks before. I havent changed anything on either device. I reinstalled it on my phone and updated, restarted my phone, restarted my computer, exited and restarted Spotify on my computer to see if there was an update. None of these worked. I have done every force quit and restart and exit combination I can think of and none of them have worked. I also tried uninstalling then reinstalling spotify on my computer. Same problem, I get nothing on either device that says devices are available. Yes I have clicked the speaker icon on the pc to check, yes I have checked on the bottom in the app as well.

This is the spotify version on my computer: 1.0.15.133.gf21970bd

My iPhone is on 8.1.2

My iPhone Spotify app is: 4.1.0

Is there any help here at all?

Re: Connect not showing available devices (iOS/Windows)

ctgetz — Sat, 17 Oct 2015 01:50:53 GMT

My connect stopped working today as well. Need help

Re: Connect not showing available devices (iOS/Windows)

Kcsunshine — Sat, 17 Oct 2015 02:15:40 GMT

This is absolutely driving me insane....

Re: Connect not showing available devices (iOS/Windows)

Doctorrwc — Sat, 17 Oct 2015 02:35:55 GMT

This just happen to me as well. I can play different artist on my PC, andriod and Ps4 which i was never able to do before because automatic shut another devices down. But when i try to connect to my PC to PS4 it says connecting on both devices then it stops. Same thing with my Galaxy phone to ps4 it starts connecting then it just stops. I resetted all devices and then logged off of all them and it didnt fix the issue. as well my PC isn't picking up my phone to be connected to and vice versa only my ps4.

Re: Connect not showing available devices (iOS/Windows)

Nikaloz — Sat, 17 Oct 2015 02:44:37 GMT

Same issue. ...This happened sometime back in April and it worked itself out. Probably on their end and will be fixed soon.

Re: Connect not showing available devices (iOS/Windows)

StefDriver — Mon, 19 Oct 2015 14:15:27 GMT

Hi, new user here. Went "premium" for the sole reason of being able to connect to my Cambridge Audio streamer and can't get it working. I updated the Spotify app first and just noticed the DEVICES AVAILABLE button is gone, so there is no way to connect to the streamer.

iPod Touch 5

iOS 7

edit: I was able to connect to another device (B&W Z2 speaker) so I can see the DEVICES AVAILABLE button now but still no Cambridge Audio. The display on the streamer says "Spotify - Not logged in".

Re: Connect not showing available devices (iOS/Windows)

Kcsunshine — Mon, 19 Oct 2015 04:22:21 GMT

I reached out to @spotify on Twitter with this issue and was later contacted by @spotifycares on Twitter; they were able to fix this issue for me- although I am not sure exactly what was done, if you all have Twitter; I would suggest this route of action!

Re: Connect not showing available devices (iOS/Windows)

hagegebenjamin — Tue, 20 Oct 2015 08:44:13 GMT

I've got same problem: Spotify Connect no longer working since last update (both on Android and Desktop)! Help please!

Re: Connect not showing available devices (iOS/Windows)

StefDriver — Tue, 20 Oct 2015 14:06:06 GMT

Come on Spotify people!

Day 3 of my 7 day Premium trial. Guess where I'm going if this isn't fixed before Day 7?

Re: Connect not showing available devices (iOS/Windows)

StefDriver — Mon, 26 Oct 2015 04:42:18 GMT

Fixed in v4.2 of the app.

Now working.

Thanks