topic Re: Not playing on iPhone in iOS (iPhone, iPad)

Not playing on iPhone

jssparks2014 — Tue, 10 Nov 2015 14:10:18 GMT

While working on my Mac, listening on my iPhone is not working. How can i fix?

Re: Not playing on iPhone

Nico — Tue, 10 Nov 2015 14:19:10 GMT

Hey @jssparks2014! Welcome to the Spotify Community. ^^

That sounds not nice.

Do you've tried to reinstall your app? If not, here's a tutorial how it works.

This may help you. ^^

Peace

Re: Not playing on iPhone

jssparks2014 — Tue, 10 Nov 2015 15:13:21 GMT

Nico,

Yes, i did remove my app then reinstall from scratch. The same issue persists - songs will play (in Premium) for about 2-3 min and then go silent.

Scotty

Re: Not playing on iPhone

Nico — Tue, 10 Nov 2015 15:37:06 GMT

Hey @jssparks2014!

I need these following informations:

1. Exact Device (e.g. iPhone 5S)

2. Exact operating system (e.g. iOS 8.3)

3. Spotify app version installed (2.2.0)

4. What are you doing when the app skips/ stops/ crashes? Is it when it opens? When scrolling through tracks? When searching?

5. About how many playlists do you have?

If you could get back to us with those details it would be great. Thanks! ^^

Peace

Re: Not playing on iPhone

jssparks2014 — Tue, 10 Nov 2015 15:42:49 GMT

1. Exact Device iPhone 5S

2. Exact operating system ( iOS 8.1.3)

3. Spotify app version installed (4.3.0.1426)

4. What are you doing when the app skips/ stops/ crashes? it merely goes silent...im doing nothing but listening. Is it when it opens? usually but not always happens after about 2 min of playing normally.

5. About how many playlists do you have? 1 playlist (rarely used). i normally listen to albums or radio.

Re: Not playing on iPhone

Nico — Tue, 10 Nov 2015 15:49:53 GMT

@jssparks2014!

I escalated your issue to the support.

You will get help soon. ^^

Peace

Re: Not playing on iPhone

Nico — Wed, 11 Nov 2015 11:24:27 GMT

Hey @jssparks2014!

I got some questions ^^:

Does this happen only on 3G/4G or WiFi (or on both) ?

Do you've tried to log out of your desktop client ? This can cause this problem too,

Peace

Re: Not playing on iPhone

jssparks2014 — Wed, 11 Nov 2015 12:23:25 GMT

Does this happen only on 3G/4G or WiFi (or on both) ? It occurs on both. Do you've tried to log out of your desktop client ? Yes, it is not functioning correctly when logged out of the desktop app. Any other ideas? Thanks, Scotty

Re: Not playing on iPhone

Nico — Wed, 11 Nov 2015 19:13:28 GMT

Hey @jssparks2014!

I redirected your post.

You will get help soon. ^^

Peace

Re: Not playing on iPhone

Pricilla — Thu, 12 Nov 2015 10:34:08 GMT

Hey @jssparks2014,

Welcome to the Spotify Community.

I've sent you a private message with some information.

Please take a look and let me know how the test account goes.

We'll investigate further.

Thanks!