topic Re: Spotify Issues on iPad Pro in iOS (iPhone, iPad)

Spotify Issues on iPad Pro

jmsearcy — Wed, 11 Nov 2015 17:01:53 GMT

Hello, I'm a long time Spotify user and overall love the app!

I just purchased an iPad Pro today (128GB WiFi+LTE). The Spotify app opens to the splash page and hangs there indefinitely. At this page, the home button stops working (ie. it won't return me to the home screen). I have to lock the iPad with te power button and then unlock it to get back to the home screen. If I then select the Spotify app again (either through the app icon or the multitasking panel) the app immediately crashes. I have tried force closing the app and restarting the iPad.

I know the iPad Pro is new, but I wouldn't think there would be a difference in the app other than lack of support for side-by-side multitasking (which I'm not trying to do). Any thoughts?

Re: Spotify Issues on iPad Pro

Dmcdede — Wed, 11 Nov 2015 18:42:23 GMT

Same here. Hope it's fixed soon

Re: Spotify Issues on iPad Pro

appzattak — Wed, 11 Nov 2015 21:24:14 GMT

I guessing they have to update the app to support this screen size. I have not been able to launch it also.

Re: Spotify Issues on iPad Pro

user-removed — Wed, 11 Nov 2015 22:19:33 GMT

Same problem. Reinstalled and everything. Still crashes on startup.

Re: Spotify Issues on iPad Pro

1246043620 — Wed, 11 Nov 2015 23:29:30 GMT

Same issue here!

@jmsearcy wrote:
Hello, I'm a long time Spotify user and overall love the app!

I just purchased an iPad Pro today (128GB WiFi+LTE). The Spotify app opens to the splash page and hangs there indefinitely. At this page, the home button stops working (ie. it won't return me to the home screen). I have to lock the iPad with te power button and then unlock it to get back to the home screen. If I then select the Spotify app again (either through the app icon or the multitasking panel) the app immediately crashes. I have tried force closing the app and restarting the iPad.

I know the iPad Pro is new, but I wouldn't think there would be a difference in the app other than lack of support for side-by-side multitasking (which I'm not trying to do). Any thoughts?

Re: Spotify Issues on iPad Pro

eric11472 — Thu, 12 Nov 2015 00:24:23 GMT

Same......please fix

Re: Spotify Issues on iPad Pro

merlindcm — Thu, 12 Nov 2015 06:30:08 GMT

Same problem may have to revert back to itunes

Re: Spotify Issues on iPad Pro

krewrov — Thu, 12 Nov 2015 08:22:59 GMT

Same here, uninstalled and (re)installed Spotify app on iPad Pro 128 but the Spotify app will not start

Re: Spotify Issues on iPad Pro

manucastle — Thu, 12 Nov 2015 09:31:53 GMT

Same for me

Re: Spotify Issues on iPad Pro

Apreche — Thu, 12 Nov 2015 13:54:22 GMT

I think it crashes for every single person with an iPad Pro. I can't wait for more developers to update their apps.

Re: Spotify Issues on iPad Pro

rbpolet — Thu, 12 Nov 2015 14:16:35 GMT

same issue with me

Re: Spotify Issues on iPad Pro

tognall — Thu, 12 Nov 2015 14:50:41 GMT

Same problem here. Any updates on a fix?

Re: Spotify Issues on iPad Pro

splue — Thu, 12 Nov 2015 16:37:41 GMT

Same issue, hope it gets sorted by tomorrow night!

Re: Spotify Issues on iPad Pro

splue — Thu, 12 Nov 2015 17:03:29 GMT

A work around in the short term - https://community.spotify.com/t5/Help-iOS-iPhone-iPad/Found-a-method-of-using-Spotify-Web-Player-on-IPad/td-p/1070059

Re: Spotify Issues on iPad Pro

Rsteck — Thu, 12 Nov 2015 18:48:40 GMT

If only developers knew there was going to be a giant ipad with four speakers months ago, perhaps they would have time to get ready for it.

Re: Spotify Issues on iPad Pro

cturkoanje — Thu, 12 Nov 2015 19:16:31 GMT

The iPad came out 36 hours ago. It is impossible to test an app and deply a fix in that timeframe.

Re: Spotify Issues on iPad Pro

igazzer — Thu, 12 Nov 2015 19:45:11 GMT

Same here.......... no excuse really no good support for the customer pro has been on the radar for a long time....

Re: Spotify Issues on iPad Pro

merlindcm — Thu, 12 Nov 2015 20:06:56 GMT

They have known for ages it's a bug nun the less and a big one, this is what's simulation is for

Re: Spotify Issues on iPad Pro

cturkoanje — Thu, 12 Nov 2015 20:12:35 GMT

A simulator does not catch all the bugs, only testing on a phystical device does.

Trusrt me, these things happen. Obviously none of you guys are developers on complex applications, or even developers at all.

Re: Spotify Issues on iPad Pro

merlindcm — Thu, 12 Nov 2015 20:53:55 GMT

Well it's not like it's a new iOS and I understand testing I work for a large app design agency. And I suppose it's not a real bug it's a catastrophic failure where you have a paid for service that does not work.