topic Re: Premium Problem in iOS (iPhone, iPad)

Premium Problem

ConstipateMango — Mon, 02 Nov 2015 00:42:09 GMT

Hello, I have recently upgraded to premium (again) and it prompted that it was not available in my region. I live in the United States and I did this through the app on my iPhone. I then went to settings and it said I will get my first month December 1st, rather than November 1st(The day I got my premium A.K.A today) It says I am still paying 12.99 in my subscriptions but I do not have premium. Thank you.
P.S: I have a photo but I can't seem to figure out how to upload it.

Re: Premium Problem

MattSuda — Sun, 15 Nov 2015 20:31:21 GMT

Hey @ConstipateMango

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.