topic Re: offline cancellation not valid-three devices in iOS (iPhone, iPad)

offline cancellation not valid-three devices

shirah — Thu, 07 Jan 2016 15:05:51 GMT

Spotfy just wrote on my IOS I phone app to say that they are removing all my offline albums because i have more than 3 devices using spotify. THAT IS NOT ACCURATE. I have exactly three-1 MAC and two IPhones. please let me know i can get this corrected. Thank you!

Shirah

Re: offline cancellation not valid-three devices

Bittencourt — Thu, 07 Jan 2016 18:30:52 GMT

Hi, and welcome to the community!

I guess you'll solve your problem following these steps:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Need-your-offline-devices-reset-Read-here/td-p/173886

Hope it works!

Re: offline cancellation not valid-three devices

shirah — Fri, 15 Jan 2016 15:02:42 GMT

Spotify told me that my offline songs had been corrupted and they were going to wipe all three devices and I wuld have to reload the offline songs. However, a couple of days later it fixed itself without having to do that. so for now it is fixed. thanks for your suggestions.

Re: offline cancellation not valid-three devices

Bittencourt — Fri, 15 Jan 2016 15:08:58 GMT

Oh, ok. Glad it's ok now!