topic Re: Spotify on iOS kills wifi network in iOS (iPhone, iPad)

Spotify on iOS kills wifi network

topanlego — Mon, 18 Jan 2016 17:03:26 GMT

I haven't been able to use Spotify on my iPhone and iPad for weeks now. Every time I launch the app it kills the wifi connection for all other devices on the network.

Re: Spotify on iOS kills wifi network

Steph_B — Wed, 20 Jan 2016 14:26:24 GMT

Hey there!

That's odd. Just to confirm, whenever you use Spotify on your phone, it blocks the internet connection of your other devices?

If so, are you using your phone's hotspot function?

Keep us posted.

Re: Spotify on iOS kills wifi network

topanlego — Tue, 26 Jan 2016 06:56:23 GMT

This happens whenever I use any iOS device and launch the Spotify app. I've got 1 iPhone and 2 iPads and they all behave the same.

It's like the app is flooding the router with requests and kicks all other devices off. It doesn't block the other devices but causes them all to disconnect.

Even when the connection on other devices are re-estabilished I still get DNS errors for a couple minutes until the network stabilizes.

However, after a while all devices will be disconnected again and this process repeats itself.

Hotspot function is not being used.

Re: Spotify on iOS kills wifi network

Steph_B — Tue, 26 Jan 2016 12:49:10 GMT

Hmm, that's odd.

Have you tried resetting your network router? Let us know if this makes a difference.

Re: Spotify on iOS kills wifi network

topanlego — Tue, 26 Jan 2016 15:41:06 GMT

I have restarted the router. It doesn't make a difference. The router I'm currently using part of the Cisco DPC3825 Internet Modem.

Re: Spotify on iOS kills wifi network

Steph_B — Tue, 26 Jan 2016 15:50:31 GMT

Thanks!

Can you also let us know your ISP, download speed, and around how many other people use this network?

Re: Spotify on iOS kills wifi network

topanlego — Tue, 26 Jan 2016 15:58:07 GMT

ISP: Shaw Cable

Download Speed: 25Mbps is the rated speed. Last test on speedtest.net was ~20Mbps

Maximum of 2 people using the network. Up to 10 connect devices. Normally just a Windows laptop and 2 iPhones.

Re: Spotify on iOS kills wifi network

Steph_B — Tue, 26 Jan 2016 16:35:00 GMT

Just to confirm, does the same happen when you use other streaming services, such as You Tube?

Re: Spotify on iOS kills wifi network

topanlego — Tue, 26 Jan 2016 19:52:53 GMT

No. This only happens with the Spotify iOS App.

I have the most current iOS and App versions installed.

Re: Spotify on iOS kills wifi network

Steph_B — Wed, 27 Jan 2016 12:47:08 GMT

Thanks for reporting.

We've passed this along to our team, and they're currently looking into this.

Let us know if there's anything else you'd like to add, or if anything changes.

Re: Spotify on iOS kills wifi network

roim — Sun, 31 Jan 2016 03:46:38 GMT

I have exactly the same problem, but on my Windows client. Also using Shaw Cable (Vancouver). Whenever I open the desktop windows client my internet just dies (not even the client works). Started happening sometime last week. Tried reinstalling the app multiple times to no avail.

The web version works, but it stutters more than I can stand.

Re: Spotify on iOS kills wifi network

talibanrojo-ar — Sat, 05 Nov 2016 13:33:54 GMT

I have the same problem. Router cisco dcp 3825.

Re: Spotify on iOS kills wifi network

topanlego — Sun, 06 Nov 2016 05:09:37 GMT

So the answer turns out to be that the Cisco DCP 3825 is the problem.

I had a small portable WiFi router and bridged that to my Cisco DCP 3825 for internet. Then I connect my iOS devices to the router and ran Spotify. No connection drop and internet still worked on all devices. Then tried it with a another router I had around connect directly through ethernet and same, it works.

In conclusion, if you have Shaw internet and have the Cisco DCP 3825 modem/router get another router or complain to Shaw to see if they can upgrade your modem.

Re: Spotify on iOS kills wifi network

talibanrojo-ar — Mon, 07 Nov 2016 18:52:36 GMT

I dont think the solution is change the router. The problem is spotify. Whan i use youtube i have no problem. Its a bug of spotify!

Re: Spotify on iOS kills wifi network

topanlego — Mon, 07 Nov 2016 20:51:22 GMT

The issue is specifically with this particular Cisco modem/router. It could the the Shaw firmware. Haven't had any problems with any other routers or modems. Highly unlikely that Spotify will try to patch their app to a problem they can't test.

In any case, this Cisco modem/router is a few years old now and the performance of this Cisco modem/router not that good to begin with. Needed to restart it ever couple days as the wifi connection would drop.

Re: Spotify on iOS kills wifi network

oguzakankan — Fri, 10 Mar 2017 14:58:17 GMT

Sad to say but I have the same problem too on my Macbook Pro. This is unfortunately terrible. On my Android phone works without problem for now. When I open Spotify kills the wifi connection for all other devices on the network E.g Chrome, Safari. When I want to connect my wifi, first I must close Spotify app and then either I have to put the Macbook to sleep mode or restart the computer.

Re: Spotify on iOS kills wifi network

jannmeds — Mon, 05 Jun 2017 14:31:49 GMT

Hello! I also experience this one! May times! They didn't even resolve this. Had to reinstall the app many times. Maybe DNS problems? IDK

Re: Spotify on iOS kills wifi network

ich649864 — Mon, 14 Aug 2017 20:30:33 GMT

hi,

any solution for this?

I have exactly the same behaviour, everytime I start Spotify my WLAN connection gets lost. And only for the device the app is currently running on.

Im using an iPad Air (first generation) / iPhone 5s with the latest iOS (10.3.3) version and also the latest version of the Spotify App.

re-install of the spotify app doesn't helped
re-starting the router doesn't helped
re-starting the repeater doesn't helped
logout and login on the spotify app doesn't helped

If I open the spotify app after re-installing and the login screen appears the wifi connection on the device is still working. But after I signin the wifi connection is immediately dropped.

ISP

Telekom 50dwn 10up

Router Model

FritzBox 7590

FritzOS 06.86

Repeater Model

Fritz WLAN Repeater 1160

FritzOS 06.51

So, this is currently the official latest FritzOS...

If I try this at work, then spotifiy is working perfectly so I guess it depends on my router.

Re: Spotify on iOS kills wifi network

MrHoppe — Sat, 09 Sep 2017 13:20:33 GMT

I have exactly the same

Re: Spotify on iOS kills wifi network

MrHoppe — Sun, 12 Nov 2017 09:17:26 GMT

I have exactly the sam