topic Re: Spotify Connect Sets Volume to Max in iOS (iPhone, iPad)

Spotify Connect Sets Volume to Max

zeegeek — Sun, 13 Jul 2014 23:49:52 GMT

I use Spotify on my iPad Mini to control Beoplay A9 using Connect. Sometimes when I close the Spotify app and reopen it while the songs are playing, it sets the Connect volume to max automatically after detecting the device. I have been scared the hell out of me by this more than a handful of times. Now I am worried that my A9 is going to break soon because of this.

Really appreciate if someone at Spotify could look into this. The app should NOT change the volume when it reconnects to device, or at the very least set the default to MINIMUM.

Thanks in advance.

Re: Spotify Connect Sets Volume to Max

jeremygoh — Tue, 15 Jul 2014 05:22:35 GMT

Surprising. I was on Spotify Connect the other day and it matches the volume that's on my other device (the 'Host' device).

Re: Spotify Connect Sets Volume to Max

zeegeek — Tue, 15 Jul 2014 00:27:01 GMT

I was surprised when the volume was set to maximum, too. It doesn't always do this. Most of the time it works properly. It's those times that it doesn't that gets me really frustrated.

Re: Spotify Connect Sets Volume to Max

Peter__ — Tue, 15 Jul 2014 19:03:51 GMT

Weird, my Pioneer speaker definitely doesn't do this! Just incase this is some crazy issue with the Spotify app, could you try deleting and installing it again and see if you get the same behaviour?

Re: Spotify Connect Sets Volume to Max

mennovandoorn — Sat, 26 Jul 2014 21:02:41 GMT

I have exactly the same problem, volume is terrifying when you go back to the app to change the music for the Beoplay A9

Re: Spotify Connect Sets Volume to Max

mennovandoorn — Sun, 27 Jul 2014 15:41:55 GMT

Hi Zeegeek, have you found a sollution yet? Do you think it is because of the iPad mini? I've got several Apple devices to connect, but my standard machine is the mini. And as you say, it scares the hell out of me.

Menno

Re: Spotify Connect Sets Volume to Max

user-removed — Mon, 28 Jul 2014 02:27:32 GMT

Hi,

I have the exact same problem, using Spotify connect on iPhone 4S with my Yamaha RX-V677 receiver! The first time it happened I almost got a heart attack, and thought my speakers might have been damaged... I first thought it might have been because the iOS volume had been on max and the Spotify app somehow synced that when I switched over to Spotify connect, but even after I made it a habit to turn the iOS volume all the way down before switching it still happens off and on. It really spoils the experience, having to worry every time to get blasted (since then I even set a hard max volume limit on my receiver), and I think it's really really bad that there doesn't seem to be anything you can do to avoid that. I wish the Yamaha itself had an option to disable the volume sync control (it has such a setting for AirPlay, but not for Spotify). Hopefully someone from the Spotify team will look into and address this...

Re: Spotify Connect Sets Volume to Max

Xorlon — Mon, 28 Jul 2014 20:12:55 GMT

I have the same issue using spotify connect with my iphone 4s together with Pioneer SC-LX77. Every now and then when switching to the app the volume gets set to max. As said previously this is very serious. Playing late at nights on a very low volume to suddenly blast the whole neighbourhood with loud music is not very approciated by neighbours. (Nor my ears).
Oh, and why must the app "reset" every timr its minimized? Always this loading when opened, and reset to playlist viee after 10-20 seconds.

Re: Spotify Connect Sets Volume to Max

zeegeek — Tue, 29 Jul 2014 03:13:16 GMT

I deleted Spotify from my ipad and reinstalled it. I've used it for about three times since. It hasn't reset the volume to max so far. Let's see if this resolves the problem.

Re: Spotify Connect Sets Volume to Max

jeremygoh — Tue, 29 Jul 2014 08:23:59 GMT

Let us know if that's working for you @zeegeek

Re: Spotify Connect Sets Volume to Max

user-removed — Fri, 01 Aug 2014 19:01:18 GMT

I reinstalled the Spotify app on my iPhone, but it did not make any difference. It actually happens quite frequently, and the worst part is that often when I hit the connect button the current track actually starts playing (with max volume), even if the track was paused before. Here's what I now always do to avoid being blasted:

MUTE my receiver
in the app go to the Connect page and connect to my receiver (which often starts playing the current track at max volume)
go back to Now Playing and pause the track (if I would just lower the volume while playing it would unmute my receiver and I would still get blasted)
go back to Connect page and lower the volume
go back to Now Playing and resume the track
UNMUTE my receiver

This is the only 'safe' way for me to operate the Spotify app - thats just nuts!! Does official Spotify support monitor these forums, or do I have to open a separate support request?

Thanks,

Dirk

Re: Spotify Connect Sets Volume to Max

jeremygoh — Fri, 01 Aug 2014 19:17:37 GMT

Seems like a fairly technical issue, and anyone (incl me, will get irritated AND LITERALLY JUMP DUE TO THE FULL VOLUME if this happens all the time)

I'll escalate this to the right people to make sure it gets seen.

@user-removed

Re: Spotify Connect Sets Volume to Max

user-removed — Fri, 01 Aug 2014 19:22:11 GMT

Thank you very much Jeremy, I really appreciate it!!

Dirk

Re: Spotify Connect Sets Volume to Max

mennovandoorn — Fri, 01 Aug 2014 19:47:41 GMT

Hi Dirk,

I have the same problems. first with the combination of IPd mini and spotify to BeoplayS9 of B&O. Today I had the same problem with my !acbook Pro and Itunes with Airplay. My conclusion is that it is not spotify problem. That doesnt mak it any better, what is the use of spotify when these things happen? I will go back to the store tomorrow and say this technology isnt mature yet, please take my B&O back.

Re: Spotify Connect Sets Volume to Max

user-removed — Fri, 01 Aug 2014 20:19:57 GMT

Hi,

why wouldn't it be a Spotify problem? It's the Spotify connect code that somehow submits a command to my receiver to set the volume to max. Now, maybe it turns out to be a flaw on the receiver side that spotify doesn't have any control over (very unlikely though, since it seems to happen on at least two totally unrelated receiver hardware). But even then Spotify connect could provide an option to disable the volume sync completely (my Yamaha has this option for AirPlay) - I wouldn't mind missing the volume change functionality (which I don't use anyways) if this would allow me to use the spotify app without having to worry each time...

Dirk

Re: Spotify Connect Sets Volume to Max

Jack_H — Fri, 01 Aug 2014 20:48:37 GMT

Hey everyone!

Sorry to hear about this.
It sounds like you're all on iOS devices.

Just to clarify, could you confirm the version of Spotify you have installed?

Re: Spotify Connect Sets Volume to Max

user-removed — Fri, 01 Aug 2014 20:54:10 GMT

Hi Jack!

my Spotify version is 1.5.0.2728, using an iPhone 4S on iOS 7.1.2

Thanks!

Dirk

Re: Spotify Connect Sets Volume to Max

Xorlon — Fri, 01 Aug 2014 20:55:26 GMT

For my part it's on iOS yes, and only when using spotify connect, this issue never happens with airplay. (Not that I've noticed anyway).

Installed spotify version is 1.5.0.2728

Re: Spotify Connect Sets Volume to Max

zeegeek — Fri, 01 Aug 2014 22:12:24 GMT

Hi Jack,

Thanks for looking into this.

My Spotify version is 1.5.0.2728 on iPad Mini iOS 7.1.1.

Re: Spotify Connect Sets Volume to Max

mennovandoorn — Sat, 02 Aug 2014 06:08:22 GMT

I think it is not spotify, because I had the same problem with iTunes on my MacBook. It's either airplay or Ios.