topic Re: App crashes in iOS (iPhone, iPad)

App crashes

arakataca — Fri, 31 Jul 2015 07:11:23 GMT

hi guys just letting you know that you're latest app update crashes with iOS 9 , which needs urgent attention

Re: App crashes

JCdotnl — Fri, 31 Jul 2015 19:27:01 GMT

Same problem, kills me!

Re: App crashes

Chago04 — Sat, 01 Aug 2015 03:07:20 GMT

Yup, I miss Spotify.

Re: App crashes

JCdotnl — Sun, 02 Aug 2015 18:41:50 GMT

Re-install Spotify! Worked for me 🙂

Re: App crashes

Sli_muc — Sun, 02 Aug 2015 18:53:51 GMT

it's (almost) always the easiest solution! Thanks!

Re: App crashes

andres21aj — Fri, 13 Nov 2015 15:09:40 GMT

I'm having the same problem. I open the app it loads everything, I play a song and when it reaches 30 sec or so it crashes. It happens every time!!! This is extremely annoying!!! I can't use the app anymore!! I have even reinstalled the app (making all of my offline content to sync again, which by the way I can't sync because the app crashes every time!). I have rebooted my phone several times, nothing seems to work.

I have an iPhone 5S 64GB (i have 28GB free space)

iOS version: 9.1 (13B143)

Re: App crashes

MattSuda — Wed, 18 Nov 2015 00:43:42 GMT

Hey @andres21aj

Can you please post the following info so it can be further investigated?

- Spotify app version installed

- About how many playlists do you have?

- Does this happen over Wi-Fi/Cellular or both?

Re: App crashes

andres21aj — Fri, 20 Nov 2015 13:59:57 GMT

Good day MattSuda, Spotify version: 4.3.0.1426 I have many playlists. I think between the ones I follow and the ones I've made there are 90 to 100 playlists. This happens over Wi-Fi mostly, sometimes it happens over 3G/LTE (cellular nerwork)

Re: App crashes

MattSuda — Fri, 20 Nov 2015 16:13:05 GMT

Hey @andres21aj

Thanks for getting back to me.

I have forwarded this info to staff to see if they have any suggestions. Hopefully we'll hear back from them soon.

Re: App crashes

Niles210 — Fri, 26 Feb 2016 19:11:13 GMT

The latest update (5.0.0) crashes nearly everytime I start this app. On both, iPhone and iPad. This sucks and I'm already asking myself what for I pay 10 bucks every month.

I have the feeling that with every update this app is worser than the version before. Don't missunderstand me…I really appreciate Spotify but with this version I can't use it anymore in a proper way.

Re: App crashes

Illegal-smile — Mon, 29 Feb 2016 21:34:13 GMT

I tried deleting and reinstalling but it's just a grey box I tried turning my phone off and that still isn't working.
I'm searching everywhere to send an email to someone but looks like there is no one.

Re: App crashes

rossxjohnson — Mon, 11 Jul 2016 04:00:40 GMT

I've worked with their social media staff...

iPhone 6s+ and iPad Air. Same issues

Removed and reinstalled app.

Tried different logins

Deleting playlists

Logging out logging back in

Test account

We pay for premium but yet these issues persist.