topic Running unavailable in iOS (iPhone, iPad)

Running unavailable

carlospacheco — Mon, 14 Mar 2016 11:52:38 GMT

For some days ago, Running is unavailable in my iPhone. I restart the device, but is the same.

After, I delete de Spotify app, restart de iphone and I reinstalled, but is the same.

Can you help me?

Steph_B — Fri, 18 Mar 2016 19:08:36 GMT

Hey there!

You'll be able to find Running under Browse > Genres & Moods.

We hope this helps 🙂

carlospacheco — Mon, 21 Mar 2016 12:53:41 GMT

No.

When I go to Browse > Genres & Moods > Running, I view the 3 dots to connect, but no show the playlists. I wait very time.

In other Genres & Moods I view all playlist perfectly.

Two weeks ago, I use Running without problems.

I'm sorry for my english.

Thanks for write, Steph_B

Steph_B — Mon, 21 Mar 2016 14:17:50 GMT

No worries!

Try restarting your device by holding Home + Lock for 10 seconds.

Does that help?

carlospacheco — Tue, 22 Mar 2016 07:22:03 GMT

No. I Restarting my device by Home + Lock and it doesn't work.

I uninstall the application and reboot the device and reinstall, doesn't work.

I have other device (iPhone 5) and a try use Running, but it does not work.

Yesterday I update my iPhone to iOS 9.3, still the same.

Is my acount?

Thank again.

Steph_B — Thu, 24 Mar 2016 15:20:15 GMT

Hmm.

Can you send over some screenshots of what you see?

If you log in to the app using a different account, does the same happen?

Keep us posted.

carlospacheco — Mon, 28 Mar 2016 08:22:15 GMT

This is the screenshot of Running. I have also capture Hip Hop, it works correctly.

Now, I am connected to wifi, but with 4G (o 3G) is the same.

I don't have other account, but with the same account in other device is the same.

Steph_B — Sat, 02 Apr 2016 20:35:55 GMT

Thanks for replying!

We've passed this on to our team.

Let us know if there's anything else you'd like to add.

carlospacheco — Mon, 11 Apr 2016 06:30:51 GMT

Hello,

It works now.

Saturday did the update and tried (as ever),.., voilà.

Thanks to all.