topic Re: iOS Only Issue - Duplicate Tracks Play Wrong Order in iOS (iPhone, iPad)

iOS Only Issue - Duplicate Tracks Play Wrong Order

DrewNeedsHelp — Sat, 12 Mar 2016 14:48:04 GMT

Hi, I have this issue only with my iPad version of Spotify. My Desktop and Android phone do not display this issue.

I have playlists with duplicate tracks. I want to play a specific track based on my playist order. If I play a track on a playlist and a duplicate track exist on that same playlist, the program plays the first instance of that track regardless of the track I selected.

For example: If I had a playlist with two copies of Song A, one at the top and one at the bottom, Song A at the top would play regardless of the copy I selected.

Re: iOS Only Issue - Duplicate Tracks Play Wrong Order

Steph_B — Fri, 18 Mar 2016 21:26:15 GMT

Hey there!

Help has arrived 🙂

Try restarting your device by holding Home + Lock for 10 seconds. Does that help?

If not, reinstalling the app's worth a shot as well.

Let us know how it goes.

Re: iOS Only Issue - Duplicate Tracks Play Wrong Order

DrewNeedsHelp — Sat, 19 Mar 2016 01:48:01 GMT

Thank you, but it didn't work. I have iOS 9.2.1 installed, and I uninstalled Spotify as well. Restarting the device didn't help.

Re: iOS Only Issue - Duplicate Tracks Play Wrong Order

Steph_B — Sat, 19 Mar 2016 13:17:50 GMT

Hmm.

Are these tracks from our catalog or your local files?

We'll see what we can suggest.

Re: iOS Only Issue - Duplicate Tracks Play Wrong Order

DrewNeedsHelp — Sat, 19 Mar 2016 14:11:01 GMT

Hi, the tracks are from your catalog. But the issue appears to occur whether or not the songs are local, hosted, or a combination of both

Re: iOS Only Issue - Duplicate Tracks Play Wrong Order

Steph_B — Sat, 19 Mar 2016 15:12:22 GMT

Thanks for the follow up.

If you delete one of the two tracks from the playlist, and then add it again, does the same happen?

Re: iOS Only Issue - Duplicate Tracks Play Wrong Order

DrewNeedsHelp — Sat, 19 Mar 2016 23:28:01 GMT

Yes the same still happens. I also created a new playlist and clicking on any of the songs only pays the first instance.