topic Re: Song is jumping in iOS (iPhone, iPad)

Song is jumping

Su16 — Fri, 01 Apr 2016 13:04:47 GMT

Why the song played fast forward? Any idea? Is it because of my iphone setting?please help

Re: Song is jumping

mapuya19 — Mon, 04 Apr 2016 15:51:16 GMT

Hi there! Sorry to hear about that. Let's try to troubleshoot this issue.

First of all, please try a clean reinstallation. This can fix a lot of issues.

If you're still having trouble after a reinstall, please let me know the following details:
1. Exact Device
2. Exact operating system
3. Spotify app version installed
4. What are you doing when the app skips/ stops/ crashes?

Hopefully we can figure out what's going on with that information.

Good luck! 😄

Re: Song is jumping

Su16 — Tue, 05 Apr 2016 00:26:38 GMT

Hi,
Thanks for your help. I reinstall the apps and it works. Currently using iphone 6s. Annoying things happen when the voice control keep intefere while listening to music. Any idea how to solve this?

Re: Song is jumping

shat4 — Tue, 05 Apr 2016 01:54:49 GMT

Thanks for your reply!!! I deleted and re-installed spotyfy version 5.2.0.1205 using an IPad with iOS 9.3.1 operating system.

The songs keep jumping.

Thanks for your help and support!!!

Sal

Re: Song is jumping

Swanny — Tue, 05 Apr 2016 03:02:29 GMT

@Su16 wrote:
Annoying things happen when the voice control keep intefere while listening to music. Any idea how to solve this?

Hi @Su16, do you mean Siri keeps activating or the voice control feature keeps activating? Is your home button getting stuck, possibly?

Re: Song is jumping

Su16 — Tue, 05 Apr 2016 04:43:00 GMT

Its the voice control. I used the acessive touch home button.is that the reason?

Re: Song is jumping

Swanny — Tue, 05 Apr 2016 04:47:48 GMT

Possibly, are you able to try disabling it and see if that makes a difference?

Re: Song is jumping

Su16 — Tue, 05 Apr 2016 06:08:09 GMT

Yeah I did but sometimes it keeps intefere. I read somewhere it can't be diasbled unless siri is active

Re: Song is jumping

Swanny — Tue, 05 Apr 2016 06:16:44 GMT

I'm assuming your home button is definitely playing up if it keeps activating. Unfortunately yeah you're stuck with either Voice Control or Siri.

If your home button is seizing up then best option would be to contact Apple and see if they can do anything about it.

Re: Song is jumping

shat4 — Fri, 15 Apr 2016 00:50:03 GMT

Hi,

I tried reinstalling the spotify app and still the song keeps on jumping and sometimes even forwards while still playing in my iPad. I tried connecting my iPhone 6S to see if the problem was from the iPad and keeps doing the same thing.

Please help!!!

Kind regards