topic Re: Error occurred message in iOS (iPhone, iPad)

Error occurred message

lrwestwood — Wed, 06 Apr 2016 18:16:27 GMT

I have an iPhone 6 the past few weeks i have not been able to download any new music or listen to the radio. I am a Spotify premium member. Everything I try to do gives me an "error occurred" and a Try again option but no matter how many times you do that it does nothing....HELP

Re: Error occurred message

Nico — Wed, 06 Apr 2016 18:18:35 GMT

Hey @lrwestwood! Welcome to the Spotify Community. ^^

Best thing to try here is a reinstall. Just follow the steps at http://spoti.fi/1mOyiE1

Let us know if that helps, thanks! ^^

Peace

Re: Error occurred message

lrwestwood — Wed, 06 Apr 2016 18:20:06 GMT

Nope I have done that twice....still get the same message!

Re: Error occurred message

lrwestwood — Wed, 06 Apr 2016 18:22:26 GMT

I should mention it works fine on my husbands phone

Re: Error occurred message

Nico — Wed, 06 Apr 2016 18:49:37 GMT

@lrwestwood

It would be great if you could give us these details:

1. Exact Device (e.g. iPhone 5S)

2. Exact operating system (e.g. iOS 8.3)

3. Spotify app version installed (2.2.0)

Peace

Re: Error occurred message

lrwestwood — Wed, 06 Apr 2016 19:10:07 GMT

iPhone 6
Spotify version 5.3.0.1309
iOS 9.3.1

Re: Error occurred message

Nico — Wed, 06 Apr 2016 19:17:31 GMT

@lrwestwood

Does holding the home button and the lock button until the apple boot logo appears, make a difference?

Peace

Re: Error occurred message

lrwestwood — Wed, 06 Apr 2016 19:19:39 GMT

No it doesn't...I have tried that too...i also tried turning the wifi off and back on , tried just using the cellar data and it didn't make a difference. I even logged out of my iPad too to see if that would make a difference and it didn't

Re: Error occurred message

Nico — Wed, 06 Apr 2016 19:22:09 GMT

@lrwestwood

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: Error occurred message

Nico — Thu, 07 Apr 2016 11:11:38 GMT

Hey @lrwestwood!

It would be great if you could give us these details:

Are you having issues with other apps on your iPhone?

Are you able to get things working whilst using your iPad or do you have the same issue there too?

Around how much space do you have available on your iPhone?

Thanks! ^^

Peace