topic Re: Spotify Premium not working on iPhone 5? in iOS (iPhone, iPad)

Spotify Premium not working on iPhone 5?

SoWhatSo — Sat, 09 Feb 2013 16:45:11 GMT

Hello,

I recently signed up to premium with my Facebook account. However, when I try spotify on my iPhone 5 the app says I'm not a premium user. The app is connected to my Facebook account as well.

Re: Spotify Premium not working on iPhone 5?

Peter__ — Sat, 09 Feb 2013 16:48:06 GMT

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post. Spotify did have some website issues this morning, so upgrades might just be taking a while to be recognised on devices.

Peter

Re: Spotify Premium not working on iPhone 5?

Liam — Sat, 09 Feb 2013 17:29:11 GMT

@SoWhatSo wrote:
Hello,

I recently signed up to premium with my Facebook account. However, when I try spotify on my iPhone 5 the app says I'm not a premium user. The app is connected to my Facebook account as well.

Hi, please try logging out then into the app, and ensure it says you have a premium subscription at the account subscription page.

You may also want to uninstall then reinstall.

Re: Spotify Premium not working on iPhone 5?

SoWhatSo — Sat, 09 Feb 2013 18:48:35 GMT

Yes, sorry, I'm always jump on the gun too soon. Anyways, I've read the community rules and I have also connected my spotify. Thank you!

Re: Spotify Premium not working on iPhone 5?

mjr — Sat, 09 Feb 2013 23:08:29 GMT

I received a premium subscription for Christmas. Just got a new iphone5 and now get message saying i'm not a premium subscriber. Very frustrating; i've logged out/in again, re-installed and don't know what to do next. Any assistance would be greatly appreciated!

Re: Spotify Premium not working on iPhone 5?

cl1ck4207 — Sun, 10 Feb 2013 01:16:54 GMT

same here no luck at all I even went on my PC to assure that i have a premium service and on my 5 i login and at the top of the screen it says 48 hours left of your fee trial

Re: Spotify Premium not working on iPhone 5?

Peter__ — Sun, 10 Feb 2013 01:38:30 GMT

You get an automatic 48 hour free trial when you first sign in on a mobile device. Your normal subscription should start after those 48 hours are up automatically.

Peter

Re: Spotify Premium not working on iPhone 5?

aaronoltman — Wed, 01 May 2013 17:40:29 GMT

im also having the same problem

Re: Spotify Premium not working on iPhone 5?

Noahjb — Fri, 07 Jun 2013 16:27:24 GMT

I have logged out and logged back in, doesn't recognize premium account. I have reinstalled the app and still nothing. My order number is 1231849487. Please help!

Re: Spotify Premium not working on iPhone 5?

Peter__ — Fri, 07 Jun 2013 16:29:46 GMT

@Noahjb wrote:
I have logged out and logged back in, doesn't recognize premium account. I have reinstalled the app and still nothing. My order number is 1231849487. Please help!

Hey! Welcome to the community 🙂

If you log into your online account does it show as Spotify premium?

Peter

Re: Spotify Premium not working on iPhone 5?

Noahjb — Fri, 07 Jun 2013 16:35:07 GMT

No it does not.

Re: Spotify Premium not working on iPhone 5?

Peter__ — Fri, 07 Jun 2013 16:37:07 GMT

@Noahjb wrote:
No it does not.

In that case you will get in touch with the customer services team directly using the online contact form and they can look into this a little closer for you. It sounds like you have more than one account, and you have not purchased premium on the one you are currently logging into, its amazingly easy to accidentally have an account with a Spotify username and another via Facebook.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Spotify Premium not working on iPhone 5?

johnbtamm — Mon, 02 Dec 2013 05:32:56 GMT

I just bought an iPhone 5C and upgraded to premium. My account page says I have an active premium account, but when logged into my phone it keeps telling me only premium users can stream music on the phone.

Do I need a device code? I requested one of those yesterday and it said it had emailed me one, but I still have received nothing.

I have uninstalled, logged out, etc... no change.

What do I do?

Re: Spotify Premium not working on iPhone 5?

Peter__ — Mon, 02 Dec 2013 12:06:24 GMT

@johnbtamm - Are you still having issues with this?

Re: Spotify Premium not working on iPhone 5?

user-removed — Mon, 09 Dec 2013 21:37:51 GMT

I have been having the same issue with it saying that I am not a premium subscriber on my Iphone 5 I also tried to delete and reinstall to no avail....please help. It is working fine on my desk-top. Was working on my I-phone till I logged out and logged back in..

Re: Spotify Premium not working on iPhone 5?

sweatmaster5000 — Fri, 13 Dec 2013 05:37:55 GMT

Hello. I'm having the same problems. I have been charged for premium, it's working on my IPad, it says i'm a preminum member on my desktop but it says I need to sign up for premium service on my iphone. I have logged out everywhere and then back in and still the same. This sucks because I got it to use in travel and now cannot. Any help would be much appreciated.

Re: Spotify Premium not working on iPhone 5?

Peter__ — Fri, 13 Dec 2013 14:51:17 GMT

@sweatmaster5000 - Try reinstalling the app on your iPhone. Does that make any difference?

Re: Spotify Premium not working on iPhone 5?

SweatmS — Fri, 13 Dec 2013 15:49:30 GMT

I just did and it is still not working. I try making playlists to see if it works that way as well but it says that I need to upgrade to premium to download the album. Also, my account is sweatmaster5000. Not sure how this name came up.

Re: Spotify Premium not working on iPhone 5?

user-removed — Mon, 27 Jan 2014 13:38:24 GMT

I have the same problem. I have premium subscription but it does not work in my iphone 5

Re: Spotify Premium not working on iPhone 5?

Peter__ — Mon, 27 Jan 2014 15:03:10 GMT

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post. Do they work?