topic Re: Premium in iOS (iPhone, iPad)

Premium

giovaaa1808 — Mon, 06 Jun 2016 17:55:06 GMT

I clicked the link to buy 3 months for 0,99€
But when i payed, i payed 10€ and now i have spotify just for one month but normally i should pay 0,99€ for 3 month. Pls help me

Re: Premium

Bittencourt — Mon, 06 Jun 2016 18:37:24 GMT

Hi @giovaaa1808, welcome to the community!

This offer is valid for new users only, and the ones who had never tried Premium before. Is this your case?

Re: Premium

giovaaa1808 — Mon, 06 Jun 2016 20:06:23 GMT

##- Please type your reply above this line -# no i didnt tried premium before

Re: Premium

Bittencourt — Mon, 06 Jun 2016 20:16:41 GMT

Can you please send me the link you clicked to get this offer?

Re: Premium

giovaaa1808 — Tue, 07 Jun 2016 05:08:46 GMT

I got a mail from the spotify app.
In this mail there was a button to click on and ther was written that i would get oremium for 3 month
If you click this button you will go to this link. https://www.spotify.com/de/purchase/panel/?utm_source=house_email&utm_medium=growth_house&utm_campaign=premium_intro_q2.16_zz_eligible_na2&utm_content=zz_email_de100197_%2A_%2A_de_intro_retargetupsell#__main-billing-paypal.

Re: Premium

giovaaa1808 — Tue, 14 Jun 2016 14:06:18 GMT

Yes i didnt tired premium before

Re: Premium

Bittencourt — Tue, 14 Jun 2016 17:41:53 GMT

I couldn't open the link here.
Well, maybe the offer isn't available in your country anymore.
If you want to confirm that, I suggest you get in contact with the customer services team directly using the online contact form and they will be able to assist you with this.

https://www.spotify.com/about-us/contact/contact-spotify-support/