topic Re: Error communication with spotify -> offline sync doesn't work in iOS (iPhone, iPad)

Error communication with spotify -> offline sync doesn't work

tomtadeus — Wed, 15 Aug 2012 14:25:24 GMT

Hi,

Everytime I open Spotify on my Iphone 4, I get this error,

There was an error communicating with Spotify. Some tracks couldn't be made available offline. Spotify will try again later.

What could be the problem? I always sync over wifi, and I have a Spotify Premium account.

Thanks for all your help,

Regards,

Tom

Re: Error communication with spotify -> offline sync doesn't work

medi57 — Fri, 24 Aug 2012 17:54:32 GMT

I'm having this problem too, iPhone 4s. Randomly pops up with this error message (frequently). But no tracks appear to be affected?

Re: Error communication with spotify -> offline sync doesn't work

sharonpassmore — Sat, 25 Aug 2012 08:37:06 GMT

Hi,

Same problem here and in exact situation to tomtadeus. Unable to sync anything.

Thanks

Katy

Re: Error communication with spotify -> offline sync doesn't work

ashjsmith — Sat, 25 Aug 2012 08:50:25 GMT

Same issue Spotify will not sync anything at all!

Spotify premium account too.

Re: Error communication with spotify -> offline sync doesn't work

espontas — Sat, 25 Aug 2012 08:54:50 GMT

Just to add to the misery, Im getting this as well. Tried it with my Ipad (the new one) and the same error as on my iphone 4s. Mint.

Premium member too.

Re: Error communication with spotify -> offline sync doesn't work

ashjsmith — Sat, 25 Aug 2012 08:54:57 GMT

At least its not just me, strange as Spotify website says the servers are ok. Ahhhhhh!

Re: Error communication with spotify -> offline sync doesn't work

negrinnieves — Sat, 25 Aug 2012 09:14:03 GMT

same error here!

Re: Error communication with spotify -> offline sync doesn't work

adriancrowson — Sat, 25 Aug 2012 09:32:06 GMT

Phew......thought i had broken it!!!!!! same problem here

Re: Error communication with spotify -> offline sync doesn't work

Zariux — Sat, 25 Aug 2012 12:46:49 GMT

I'm having the same problem and it is pissing me off! If Spotify doesn't fix this they should start giving out free Premium months.

Re: Error communication with spotify -> offline sync doesn't work

David — Sat, 25 Aug 2012 13:10:36 GMT

I just tried this, and initially got the same message. However, I managed to get it working by changing the sync quality from Normal to High. You might want to try this too.

Re: Error communication with spotify -> offline sync doesn't work

Zariux — Sat, 25 Aug 2012 13:15:04 GMT

Tried it, didn't work for me.

Re: Error communication with spotify -> offline sync doesn't work

David — Sat, 25 Aug 2012 13:25:10 GMT

Hmm, very strange! I'd also recommend trying a clean installation first of all, and then when logging back into the app, change the sync setting first, and then trying syncing a track now.

Re: Error communication with spotify -> offline sync doesn't work

Zariux — Sat, 25 Aug 2012 13:27:55 GMT

I shall try that, I will be back with the results. Thanks.

Re: Error communication with spotify -> offline sync doesn't work

Zariux — Sat, 25 Aug 2012 13:38:48 GMT

It didn't work. Did a clean reinstall, changed the quality to high but to no avail. It failed.

Re: Error communication with spotify -> offline sync doesn't work

ashjsmith — Sat, 25 Aug 2012 17:16:48 GMT

Has anyone found a fix for this? Has Spotify responded to this error in any way?

Re: Error communication with spotify -> offline sync doesn't work

kenron — Sat, 25 Aug 2012 17:20:12 GMT

i've been having this problem too. this post http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Can-t-download-tracks-to-my-phone/m-p/133048 says that the servers were down. hopefully they'll be back soon... 😕

Re: Error communication with spotify -> offline sync doesn't work

kenron — Sat, 25 Aug 2012 17:24:55 GMT

also... i've noticed if you add a song to an offline playlist (at least on the iPhone) and play it all the way through it becomes synced, so that's a way around it for now.

Re: Error communication with spotify -> offline sync doesn't work

kenron — Sat, 25 Aug 2012 17:27:54 GMT

ok you don't even have to play it all the way through just enough and then change songs. seems to depend on the length of the song.

Re: Error communication with spotify -> offline sync doesn't work

Samuel_Karlsson — Sat, 25 Aug 2012 18:28:59 GMT

I had this problem to on my iPhone 4S, but when I changed Sync quality to Extreme (which as a cool bonus improves the sound quality slightly), it started to sync and now it's working!

Re: Error communication with spotify -> offline sync doesn't work

Zariux — Sat, 25 Aug 2012 20:46:29 GMT

I tried this now but it still isn't working for me.