topic Re: Screen keeps freezing in iOS (iPhone, iPad)

Screen keeps freezing

Shake-a-Hoof — Thu, 16 Jun 2016 20:16:33 GMT

hope some of the experts on here can help, had a problem with screen freezing for a while now, sometimes it will sort itself out but for the last two hours problem will not go away.

the left side of the screen is freezing so I can't select the song I'm searching for.

if i select a song on the right side of the screen it works fine and if I go into menu to playlist's radio etc the song will play.

If I switch Spotify off it will play on the search part for one song then do it again.

I have deleted Spotify numerous times, I have cleared cache using an app,

my memory is no where near full, can't see any other issues using new IPad with the most recent IOS and have no problems on IPhone.

Re: Screen keeps freezing

Shake-a-Hoof — Fri, 17 Jun 2016 10:42:42 GMT

@MattSuda any ideas in this you seem the expert on here, it so far seems to have gone back to normal today and I've done nothing to fix problem ?

Re: Screen keeps freezing

MattSuda — Fri, 17 Jun 2016 22:33:25 GMT

Hey @Shake-a-Hoof

Are you still having this problem?

Re: Screen keeps freezing

Shake-a-Hoof — Sat, 18 Jun 2016 07:20:59 GMT

Yes @MattSuda it's seriously annoying making Spotify unusable any help would be appreciated

Re: Screen keeps freezing

MattSuda — Sun, 19 Jun 2016 06:40:16 GMT

Which iPad are you using and what is the version of the Spotify iOS app?

I am using a beta (future release) version of the iOS app on my iPad and it is working fine for me.

Re: Screen keeps freezing

Shake-a-Hoof — Sun, 19 Jun 2016 09:15:47 GMT

@MattSuda Air 2 and latest version of Spotify, have reinstalled a couple of times still doing same thing, presume it's not iPad issue as having no problems with other Apps

Re: Screen keeps freezing

MattSuda — Mon, 20 Jun 2016 18:26:33 GMT

@Shake-a-Hoof

I tested on Air (1) and it's working fine.

Version 5.8 should be coming out soon. I suggest to try it with that version and see if you still have trouble.

Re: Screen keeps freezing

Shake-a-Hoof — Fri, 24 Jun 2016 12:54:28 GMT

@MattSuda Just a quick note to let you know, I applied for beta test app I while ago and just got it and I have no problems now, so it was the current version of Spotify I presume was the problem.

Re: Screen keeps freezing

MattSuda — Fri, 24 Jun 2016 15:52:01 GMT

@Shake-a-Hoof

Awesome! Glad to hear