topic Re: iPad app in iOS (iPhone, iPad)

iPad app

Lilibelule — Sun, 19 Jun 2016 15:52:53 GMT

Hi,

I have a spotify premium, with a facebook account.

The connexion is impossible on my ipad with facebook! 😕

I have no specially message.

On my iphone it's working…

Help please!

Thanks

Re: iPad app

Astame — Sun, 19 Jun 2016 17:11:51 GMT

Hi there!

Try to contact the Spotify support team here.

Re: iPad app

osornios — Sun, 19 Jun 2016 17:25:00 GMT

@Lilibelule

Facebook's login system is very unreliable at times.

Try to login directly to the app using your Facebook email (the one that gets all your fb notifications) as username and your Facebook password.

Re: iPad app

Lilibelule — Thu, 23 Jun 2016 20:01:37 GMT

Thanks for your answer but It doesn't work at well… 😕

I've try to create a password for devices but it's same thing…

the message say "A problem occurred when creating the password."

it's really disappointing…

Re: iPad app

osornios — Fri, 24 Jun 2016 04:16:58 GMT

@Lilibelule

Using Facebook to login gives those type of problems.

My suggestion would be for you to create a new account with a different email address from the one you use for Facebook. That will give you a Spotify username of your choice, so you won't have to rely on Facebook anymore.

Once you have this new account, contact customer support and they'll help you migrate your Premium privileges, library, playlists, friends, etc. to this new account.

If you like you can link this new account to your Facebook again, but now you won't have to rely in the Facebook login process, since you'll have your very own Spotify username.

Re: iPad app

Lilibelule — Wed, 29 Jun 2016 20:37:12 GMT

Thank you.

I've contacted customer support and i waiting an answer.