topic Re: Premium Subscription in iOS (iPhone, iPad)

Premium Subscription

yolosteph — Sun, 26 Jun 2016 14:48:07 GMT

I bought the premium feature for HK $4.90 and it said I got the premium feature. I got the receipts and stuff and it was alright. But when I went back to the Spotify app, when I tried using one of the premium features, it says 'you need to unlock the premium feature'. I don't know what to do and I need it by tommorow before I go on flight. Thanks.

Re: Premium Subscription

Astame — Sun, 26 Jun 2016 21:19:49 GMT

Hi there @yolosteph

Here's what to try if you've upgraded to Premium but don't see it in the app:

First of all reinstall the Spotify application.

Check your subscription page. Your status should be Premium.

If you're on Premium, try signing out and back into the app.

If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt.

If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Re: Premium Subscription

user-removed — Sat, 02 Jul 2016 08:46:14 GMT

(Because this was posted in IOS area I'm going to guess you paid for it through the app store?)

The reason why you can't buy Spotify Premium with iTunes money / through App Store is because there is an Intro Offer, in this case it's the 3 months for 0.99.

Spotify tweeted about this:

"During our Intro Offer, in-app purchases are not available. Get started with Premium at https://www.spotify.com/premium"

https://twitter.com/SpotifyCares/status/735442901442908160