https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/1386364#M61601 <P>Hey,</P><P>&nbsp;</P><P>I don't know on wich device the problem is, but first try to log out an log back in again.</P><P>&nbsp;</P><P>If this doesn't solve the problem, try to reinstall the spotify app.</P><P>&nbsp;</P><P>and if this doesn't work, you can send your device specs and i will look at it again.</P><P>&nbsp;</P><P>Lett me know!</P> Tue, 05 Jul 2016 05:43:00 GMT ThijsZ 2016-07-05T05:43:00Z https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/1386092#M61591 I pay for premuim package but when I in my account it says I need to upgrade to premium my bank statements show I premium customer but can't get access . This only just happened since I took my Sonos device round a friends house Mon, 04 Jul 2016 21:14:44 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/1386092#M61591 Smitzdog 2016-07-04T21:14:44Z https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/1386364#M61601 <P>Hey,</P><P>&nbsp;</P><P>I don't know on wich device the problem is, but first try to log out an log back in again.</P><P>&nbsp;</P><P>If this doesn't solve the problem, try to reinstall the spotify app.</P><P>&nbsp;</P><P>and if this doesn't work, you can send your device specs and i will look at it again.</P><P>&nbsp;</P><P>Lett me know!</P> Tue, 05 Jul 2016 05:43:00 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/1386364#M61601 ThijsZ 2016-07-05T05:43:00Z