topic Download not Working in iOS (iPhone, iPad)

Download not Working

Tedbear7799 — Fri, 08 Jul 2016 07:35:00 GMT

I use Spotify Premium on iOS 9.3 on an iPhone SE, 64GB, I have 17GB of music offline and can't get anymore. If I flick the "Avaliable Offline" Switch in Artists, Songs or Albums it does not hold or react, as soon as I leave or press the back arrow it just turns back off... Very annoying, I want to download all my music, never had this before- any help? I have tried reinstalling

Re: Download not Working

Astame — Fri, 08 Jul 2016 12:52:58 GMT

Hi there @Tedbear7799

You may have hit the 3 333 limit for downloaded songs. The problem could also depend on your device's storages.

Re: Download not Working

Tedbear7799 — Mon, 11 Jul 2016 13:01:37 GMT

Is there a counter or any way for me to tell? Many thanks

Re: Download not Working

Astame — Mon, 11 Jul 2016 17:32:47 GMT

@Tedbear7799

Unfortunately the only way for you to do that is to remove you device here and check if your playlists are downloading again.

Re: Download not Working

timmieschaap — Tue, 12 Jul 2016 18:21:32 GMT

Make sure Spotify is allowed to use your 3G data,

Settings > Cellular > Scroll down and make sure the Spotify toggle is green.

If this doesn't work, it will be the 3.333 limit.. 😞

Re: Download not Working

Tedbear7799 — Tue, 12 Jul 2016 18:35:09 GMT

I'm sure it could easily be that, but even if I try switch turn the switch when I'm under specific artists I still have the problem and I barely have 5GB of songs offline since I reinstalled so I definitely haven't hit the 3333 limit

Re: Download not Working

Astame — Tue, 12 Jul 2016 20:33:50 GMT

@Tedbear7799

Try to log in with your account on an other device and see if it's downloading. If it does then your first device is set to a limit for downloaded songs.

Re: Download not Working

russtm — Tue, 12 Jul 2016 21:55:46 GMT

The app erased all my offline synced music the other night. I won't be subscribing to premium anymore after this.

Re: Download not Working

Astame — Wed, 13 Jul 2016 20:20:50 GMT

@russtm

Sorry to hear about your issue.

This sort of problem may be affecting you if more than 3 devices uses offline mode at the same time. You can read more about it here.