topic Re: BMW Connected Album Art Issue in iOS (iPhone, iPad)

BMW Connected Album Art Issue

bothfly — Tue, 30 Dec 2014 22:27:36 GMT

So I have a 2014 BMW X5.

A iPhone 6 Plus.

A month ago I plugged in my iPhone via the USB cable in my dock and I was happy to see full Spotify intergraton on my iDrive.

Then a few weeks ago after maybe the last update on 12.12.14 or a Carrier Update on my iPhone or some other reason I lost the album art. Everything else works perfictly but it does not display the art.

I've tried Pandora and Amazon Music, both display the Art.

Anyone having this issue??

My app version is 2.2.0.2464

Thanks

Re: BMW Connected Album Art Issue

bj_66 — Mon, 19 Jan 2015 16:02:31 GMT

I have the same problem. The cover, wich work perfect for three weeks ago, its gone now.

I have the same setup. BMW X5 2014 and Iphone 6 plus.

I have tried with my friends Iphone 6 with almost same car set up, and it works with his phone.
The only defference i can see is that i have update my iphone to the latest software...

Re: BMW Connected Album Art Issue

Rodrigo — Mon, 19 Jan 2015 20:04:32 GMT

Hello @bothfly and @bj_66. Welcome to the community!

This may be a bug. What version of Spotify and iOS are you using?

You can find the version of the app on Spotify > Settings > About. (it's a number like 2.2.0.2464)

You can find the system (iOS) version on Settings > General > About. (It's a number like 8.1.2 (12B440))

Also, did the problem start when Spotify was updated or when the iPhone was updated?

Meanwhile, please try:

- To restart your phone by holding Home + Power until the screen goes dark and the Apple logo appears and then check if Spotify works as intended with BMW Connected again

- If that fails, you can try reinstalling Spotify with the steps below (Keep in mind that a reinstall will delete all data stored by Spotify, so you'll need to sync your offline music again.)

On the home screen, tap and hold the Spotify icon until it shakes.
Tap the X symbol on the icon.
Hold the Home and Power buttons down together until the Apple logo appears.
Open the App Store then search for and install the Spotify app.
Check if it works as intended with BMW Connected after login back in.

Re: BMW Connected Album Art Issue

bothfly — Mon, 19 Jan 2015 21:24:01 GMT

So my Spotify app version is 2.2.0.2464 which was updated on Dec 11th. And I started having the problem right after.
I have emailed Sootify and got a reply but no fix as of yet. It Seems the older version of the app is fine but this version is the problem. Hope it can be fixed ASAP.

Re: BMW Connected Album Art Issue

bj_66 — Mon, 19 Jan 2015 22:03:51 GMT

My Spotify software is: 2.2.0.2464

My IOS version is: 8.1.2(12B440)

I have reinstall everything and its still same problem.

As i said before we tryied with my friends Iphone and its works perfect. He have the same Spotify version (2.2.0.2464) BUT not the same IOS version. He have not uppdate til the new version yet.
I dont remember if the problem starts when i updated Spotify or IOS. But if my friends iphone works in my car with same Spotify version as mine, but an older version of IOS, it maybe is a IOS problem...

Re: BMW Connected Album Art Issue

Rodrigo — Sat, 31 Jan 2015 21:04:06 GMT

@bj_66 @bothfly

Can you confirm if it's still not working on the latest version (2.3), so I can escalate this as a bug?

Re: BMW Connected Album Art Issue

ffarges — Sat, 31 Jan 2015 22:06:20 GMT

same here with a bmw x3 2015 (facelift) and bug since a week. Hard to say if it's ios 8.1.3 or spotify updates as I don't recall who has been updated first.

Another issue i reported in another spot is the integration of Spotify + bmw Connected Drive (through the app BMW Connected) doesn't work any longer meaning there's no longer integration of functionalities (ArtWork, Search, Playlist...)

Re: BMW Connected Album Art Issue

bj_66 — Sun, 01 Feb 2015 20:00:19 GMT

Yes, my Spotify version is 2.3.01573 and my IOS version is 8.1.3 (12B466). Its the new IOS version from last week.
I still cant get cover art in Spotify.

Re: BMW Connected Album Art Issue

Pete — Mon, 09 Feb 2015 15:35:41 GMT

Hey everyone!

Thank you for bringing this to our attention. We're currently investigating this as we speak, and working towards a resolution.

We'll be sure to keep you up to date as we progress.

Re: BMW Connected Album Art Issue

bothfly — Mon, 09 Feb 2015 17:08:14 GMT

I emailed Spotify Support on 12/22/14 and my case number for this issue is 02185646.

They wanted before and after pictures like I posted on this thread and never heard back.

After the last Spotify update a week or so ago, there is still no change and no Album Art.

Again, everything was working 100% normal before the Spotify update of 12/12/14.

Hope you get it fixed soon, Pandora works but the Spotify is a better app.

Thanks

Re: BMW Connected Album Art Issue

novaj9 — Mon, 23 Feb 2015 06:27:20 GMT

Same issue here. 2013 BMW i328 and Spotify artwork was working fine and then all of a sudden it stopped showing up. I've tried everything and nothing seems to work. Hopefully they get this fixed in either the next Spotify update or next BMW update.

Re: BMW Connected Album Art Issue

Burnout — Wed, 25 Feb 2015 16:29:13 GMT

Same here. 2015 BMW M4 Artwork was working untill it stopped showing up. Latest firmware on the bimmer with iPhone 6 plus 8.1.3 and Spotify 2.4.0.1822. Really annoying because this was one of the features I swapped from pandora to Spotify.

Re: BMW Connected Album Art Issue

bothfly — Wed, 25 Feb 2015 17:15:51 GMT

If you want your Album Art back, there is a new BMW update that fixes the Album Art issue.

Go to the BMW website and download the latest file to a USB drive then upload that file to your cars iDrive.

Then you can use Bluetooth Streaming, not the USB connected app to launch Spotify and the Album Art will work.

This feature over BT was not working until this BMW update and the Spotify App with a USB connection to the BMW still does not give Album Art, but over BT it now does....

Re: BMW Connected Album Art Issue

novaj9 — Wed, 25 Feb 2015 18:28:12 GMT

But after the update does it still not display the correct song playing?

Re: BMW Connected Album Art Issue

bothfly — Wed, 25 Feb 2015 18:31:02 GMT

Before the BMW update if you use Bluetooth Streaming the Album Art and Song info was not working. After the update the Album Art and Song Info does work on my iPhone 6 Plus running IOS 8.1.3

Re: BMW Connected Album Art Issue

bj_66 — Wed, 25 Feb 2015 21:38:36 GMT

Ok, do you have any problem to update?

I get a message that the file is defekt on the USB...

Re: BMW Connected Album Art Issue

novaj9 — Fri, 27 Feb 2015 06:10:12 GMT

Funny - according to my car I have the latest BMW update and mine is not working. It will show artwork and song title, but if you change the song or the album, the art and song title stay the same. I was hoping they were going to fix that at some point.

Re: BMW Connected Album Art Issue

bothfly — Fri, 27 Feb 2015 13:39:05 GMT

There is a new March BMW update out.

Follow this Link

Re: BMW Connected Album Art Issue

Burnout — Fri, 27 Feb 2015 14:04:37 GMT

@bothfly wrote:

If you want your Album Art back, there is a new BMW update that fixes the Album Art issue.

Go to the BMW website and download the latest file to a USB drive then upload that file to your cars iDrive.

Then you can use Bluetooth Streaming, not the USB connected app to launch Spotify and the Album Art will work.

This feature over BT was not working until this BMW update and the Spotify App with a USB connection to the BMW still does not give Album Art, but over BT it now does....

You are right bluetooth works with the album artwork, but thats NOT what we are talking about. There is an app for that. 😉

With BT-ONLY you can't browse to your playlists, use the cool spotify features etc. and without those functions this is not a useful integration. So back on track - how to use the connected drive with the spotify app and even WITH displaying the album artwork?!

Re: BMW Connected Album Art Issue

bothfly — Fri, 27 Feb 2015 16:35:37 GMT

Burnout,

I'm the one that started this thread so I'm aware what we are talking about.

I agree the connected drive gives you more options than the BT streaming, I was just letting people know that this feature is now working.

I also perfer BT streaming somewhat more then the connected drive, why, because with Connected Drive your phone is unusuable, if you press the Home Button or mess with your phone connected drive stops, with BT streaming this is not the case.

Depends on what you like, but Spotify needs to fix this either way