topic Re: Help... in iOS (iPhone, iPad)

Help...

Vanessa_ced — Sun, 17 Jul 2016 12:44:42 GMT

I'm unable to select songs to play directly and can't replay or go forward in a playlist. I was able to do this all before.. Can someone please assist

Re: Help...

Hubo — Sun, 17 Jul 2016 13:45:19 GMT

Hey there! Welcome to the community!

Let's get right to the troubleshooting: Could you check for me if you still have an active subscription to Spotify Premium on your account? You can check that on this page.

Have a nice day!

Re: Help...

Vanessa_ced — Sun, 17 Jul 2016 14:42:13 GMT

Hi, it says free but I got it from a promo from my internet provider. When I cancelled the service, Spotify changed to the free setting, where I heard ads etc. But I recently went back to my old provider and had the option again and opted for Spotify but not it's not working as it was..

Re: Help...

Hubo — Sun, 17 Jul 2016 15:17:14 GMT

Hmmm.. I guess something must've gone wrong with the reactivation. I'd suggest you call your Internet Service Provider and ask them for support.

Good luck and have a nice day! 🙂

Re: Help...

Vanessa_ced — Sun, 17 Jul 2016 15:23:33 GMT

Seems like that.. I did call them but no one knows what to do.. Says its Spotify.. 😞

Thanks so much for trying to help tho..