topic video crash in iOS (iPhone, iPad)

video crash

SammyC3030 — Tue, 16 Aug 2016 16:58:49 GMT

I have Spotify premium on iphone5 with all the latest updates on the OS and Spotify and everytime I go to play a video of any kind the app instantly shuts down and goes back to my home screen.

Re: video crash

osornios — Tue, 16 Aug 2016 22:25:15 GMT

Hey @SammyC3030,

You should try deleting and reinstalling the app. Hopefully that'll fix the issue.

Re: video crash

SammyC3030 — Tue, 16 Aug 2016 23:47:56 GMT

I tried it twice and it didn't work, really upsetting.

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Re: video crash

osornios — Wed, 17 Aug 2016 00:13:30 GMT

@SammyC3030

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.