https://community.spotify.com/t5/iOS-iPhone-iPad/Library-suddenly-empty/m-p/1423937#M63487 <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ask if all tracks are missing or just some, which devices and Spotify versions they're missing on and if they can still see their playlists. If it's just one device, suggest a reinstall. If more than one device, ask when it went missing, if it went missing only after an app update, and ask if they have any filters on their Your Music tabs. Ask for a screenshot of what they see inside the app (e.g. loading spinner) and if it's the same for Songs and Albums and Artists. Then ask for username via DM, then send to L3.\n\nL3: If all tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8097 with all the info.\nIf some tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8098 with all the info.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:1,&quot;12&quot;:0,&quot;16&quot;:10}">Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/5312543">@stefanboldt90</a>, welcome to the Spotify Community.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ask if all tracks are missing or just some, which devices and Spotify versions they're missing on and if they can still see their playlists. If it's just one device, suggest a reinstall. If more than one device, ask when it went missing, if it went missing only after an app update, and ask if they have any filters on their Your Music tabs. Ask for a screenshot of what they see inside the app (e.g. loading spinner) and if it's the same for Songs and Albums and Artists. Then ask for username via DM, then send to L3.\n\nL3: If all tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8097 with all the info.\nIf some tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8098 with all the info.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:1,&quot;12&quot;:0,&quot;16&quot;:10}">To start, can you let us know what device, operating system, and version of Spotify you're using? Also, did your Songs went missing on more than one device?</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ask if all tracks are missing or just some, which devices and Spotify versions they're missing on and if they can still see their playlists. If it's just one device, suggest a reinstall. If more than one device, ask when it went missing, if it went missing only after an app update, and ask if they have any filters on their Your Music tabs. Ask for a screenshot of what they see inside the app (e.g. loading spinner) and if it's the same for Songs and Albums and Artists. Then ask for username via DM, then send to L3.\n\nL3: If all tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8097 with all the info.\nIf some tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8098 with all the info.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:1,&quot;12&quot;:0,&quot;16&quot;:10}">If you could remember when this happened (maybe after an update) and send us a screenshot of what you see <SPAN>inside the app (e.g. loading spinner)</SPAN>, it'd be super helpful.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ask if all tracks are missing or just some, which devices and Spotify versions they're missing on and if they can still see their playlists. If it's just one device, suggest a reinstall. If more than one device, ask when it went missing, if it went missing only after an app update, and ask if they have any filters on their Your Music tabs. Ask for a screenshot of what they see inside the app (e.g. loading spinner) and if it's the same for Songs and Albums and Artists. Then ask for username via DM, then send to L3.\n\nL3: If all tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8097 with all the info.\nIf some tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8098 with all the info.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:1,&quot;12&quot;:0,&quot;16&quot;:10}">Keep us posted.</SPAN></P> Sun, 21 Aug 2016 01:25:39 GMT Alejandar 2016-08-21T01:25:39Z https://community.spotify.com/t5/iOS-iPhone-iPad/Library-suddenly-empty/m-p/1417507#M63191 Hey Guys,<BR />my whole Library just deleted itself.<BR />Playlists are still there, but ~1200 saved songs are gone without a reason.<BR />Already tried a relog but it didnt change.<BR /><BR />Please help <span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span><span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span><span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span> Fri, 12 Aug 2016 09:11:53 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Library-suddenly-empty/m-p/1417507#M63191 stefanboldt90 2016-08-12T09:11:53Z https://community.spotify.com/t5/iOS-iPhone-iPad/Library-suddenly-empty/m-p/1423937#M63487 <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ask if all tracks are missing or just some, which devices and Spotify versions they're missing on and if they can still see their playlists. If it's just one device, suggest a reinstall. If more than one device, ask when it went missing, if it went missing only after an app update, and ask if they have any filters on their Your Music tabs. Ask for a screenshot of what they see inside the app (e.g. loading spinner) and if it's the same for Songs and Albums and Artists. Then ask for username via DM, then send to L3.\n\nL3: If all tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8097 with all the info.\nIf some tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8098 with all the info.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:1,&quot;12&quot;:0,&quot;16&quot;:10}">Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/5312543">@stefanboldt90</a>, welcome to the Spotify Community.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ask if all tracks are missing or just some, which devices and Spotify versions they're missing on and if they can still see their playlists. If it's just one device, suggest a reinstall. If more than one device, ask when it went missing, if it went missing only after an app update, and ask if they have any filters on their Your Music tabs. Ask for a screenshot of what they see inside the app (e.g. loading spinner) and if it's the same for Songs and Albums and Artists. Then ask for username via DM, then send to L3.\n\nL3: If all tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8097 with all the info.\nIf some tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8098 with all the info.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:1,&quot;12&quot;:0,&quot;16&quot;:10}">To start, can you let us know what device, operating system, and version of Spotify you're using? Also, did your Songs went missing on more than one device?</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ask if all tracks are missing or just some, which devices and Spotify versions they're missing on and if they can still see their playlists. If it's just one device, suggest a reinstall. If more than one device, ask when it went missing, if it went missing only after an app update, and ask if they have any filters on their Your Music tabs. Ask for a screenshot of what they see inside the app (e.g. loading spinner) and if it's the same for Songs and Albums and Artists. Then ask for username via DM, then send to L3.\n\nL3: If all tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8097 with all the info.\nIf some tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8098 with all the info.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:1,&quot;12&quot;:0,&quot;16&quot;:10}">If you could remember when this happened (maybe after an update) and send us a screenshot of what you see <SPAN>inside the app (e.g. loading spinner)</SPAN>, it'd be super helpful.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ask if all tracks are missing or just some, which devices and Spotify versions they're missing on and if they can still see their playlists. If it's just one device, suggest a reinstall. If more than one device, ask when it went missing, if it went missing only after an app update, and ask if they have any filters on their Your Music tabs. Ask for a screenshot of what they see inside the app (e.g. loading spinner) and if it's the same for Songs and Albums and Artists. Then ask for username via DM, then send to L3.\n\nL3: If all tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8097 with all the info.\nIf some tracks are missing, create a sub-task (More &gt; Create sub task) in KM-8098 with all the info.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:1,&quot;12&quot;:0,&quot;16&quot;:10}">Keep us posted.</SPAN></P> Sun, 21 Aug 2016 01:25:39 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Library-suddenly-empty/m-p/1423937#M63487 Alejandar 2016-08-21T01:25:39Z